How we support you

Your success is important to us. So we’re on hand to help you achieve your trading goals, right from the moment you join.

Support throughout your journey

Personal service

To ensure that you’re comfortable with our products during your initial time trading with us, we have a dedicated team on hand to offer one-to-one guidance.

Friendly, expert team

Get continued support for your trading as and when you need it from our large, highly skilled trading services team.

Easy to contact

Get hold of us however suits you – phone, email, Twitter or live chat. We’re around 24 hours a day from 7pm Saturday to 9am Saturday (AEDT).

Your first port of call

Never waste a moment. Get instant answers to your questions about trading with us, using our help and support site. Search for specifics from our huge data bank, or browse a range of topics.

  • CFDs
  • Platforms charts
  • Refer a friend
  • Accounts and statements
  • Deposits and withdrawals

Trading discussion forum

Benefit from shared knowledge with IG Community, our online space for IG clients to chat with each other and our team.

  • Talk strategy and trading tips
  • Have questions answered by traders and staff
  • Get a sneak peek at upcoming products

In-platform support

When the pressure’s on, make your decision in moments with the powerful tools in our platform.

  • Reinforce decisions with buy and sell signals
  • React to events with up-to-the-minute Reuters news
  • Inform your trading with expert analysis

Committed to our clients

As recognition of our drive to consistently deliver world-class client support, we have been inducted in to the Institute of Customer Service.

Try us out

Open a free demo account to explore our platform and practise trading, with no risk to your capital and no obligation to open a full account.

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Contact us

We're here 24hrs a day from 7pm Saturday to 9am Saturday (AEDT).

1800 601 734

You can also call +61 (3) 9860 1734, email helpdesk.au@ig.com or tweet us at @IGClientHelp