Contact us

Find the best way to get in touch according to your needs.

Thinking about becoming a client?

If you have any questions about our products or services, or you’d like help opening an account, get in touch.

We’re around 24 hours a day from  1pm Saturday to 7am Saturday (AEST).

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Speak to one of our experts 24 hours a day Monday to Friday.

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Browse help and support

Get instant answers to your trading queries by using our help and support website.

Through it you can search for specifics from our huge data bank, or browse a range of topics.

Get in touch

If you still have questions, send us a message using the button below.

Simply choose a topic and provide your contact details, and a member of our team will be in touch.

Get peer support

Have your questions answered by like-minded traders and IG staff at IG Community, our online forum for trading discussion and general support. 

Our offices

Melbourne Office

IG
Level 15
55 Collins Street
Melbourne VIC 3000

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Head office

IG
Cannon Bridge House
25 Dowgate Hill
London EC4R 2YA

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Worldwide

Find details for our other offices in 14 countries worldwide.

IG international

Follow us

IG Squawk
@IGSquawk

Live share news and client sentiment 24 hours a day, straight from the IG trading floor. Ask our dealers what they think about the markets. Tweets are not investment advice.

IG Client Help
@IGClientHelp

IG’s Trading Services team are here 24 hours a day, Mon-Fri. Tweet us your queries about our products, markets or trading platform and we’ll be happy to help.

IG UK
@IGcom

The official IG UK Twitter account. Follow for market updates, news about IG, offers, exclusive features and commentary.

Other information

Careers

View our current vacancies and career opportunities in the UK and overseas.

Press

Please visit our IG Group website for press information.

Making a complaint

View our complaints information for more details.

Open an account now

It's free to open an account, takes less than five minutes, and there's no obligation to fund or trade.

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3. Relevant contact details

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    3. Relevant contact details

    • New account

      I'm in Australia

      To open a CFD or share trading account, please sign up online or call us between 8am to 6pm Monday to Friday.

      Freephone: 1800 601 799
      International: +61 (3) 9860 1799 

      I'm in another location

      To open a CFD trading account, please sign up online or call us between 8am to 6pm Monday to Friday. 

      China freephone:  400 120 9228
      Hong Kong freephone: 800 962 555
      Malaysia freephone: 1800 889 625
      New Zealand freephone:  0800 442 150
         

    • Place a trade

      Place a trade on CFD or share trading accounts

      To place a trade, please call us on 1800 601 734 or +61 (3) 9860 1734.

      Our helpdesk is open 24 hours a day from 7pm on Saturday to 9am on Saturday (AEDT). Shorter opening hours may apply on UK bank holidays or US public holidays.

      To place a trade or speak to a dealer in Cantonese or Mandarin, please call us on 1800 601 818 from 8am to 6pm, Monday to Friday.

      Find out more about our standard dealing hours.

    • Managing your account

      Payments and withdrawals

      We've made it quicker and easier to process payments on the move. Visit the App Store, Google play or Windows Store to download the app today. 

      Alternatively, try our payment FAQs for more information on making payments and withdrawals. 

      You can also call our helpdesk on +61 (3) 9860 1734 or 1800 601 734. Our helpdesk is open 24 hours a day between 7pm on Saturday and 9am on Saturday (AEDT).

      Problems logging in

      Have you tried to reset your details?

      If that's not working, our helpdesk is available 24 hours a day between 7pm on Saturday and 9am on Saturday (AEDT):
      Freephone: 1800 601 734
      International: +61 (3) 9860 1734

      To reset your details outside of office hours, email us at helpdesk.au@ig.com from your registered email address and we'll get back to you within 24 hours.

      All other enquiries

      Freephone: 1800 601 734
      International: +61 (3) 9860 1734  
      Email: helpdesk.au@ig.com  

      Our helpdesk is available 24 hours a day from 7pm on Saturday to 9am on Saturday (AEDT).

      Alternatively, you can use IG community for support on how to use the IG platforms and charts.

      International enquiries

      Please call us between 8am to 6pm, Monday to Friday.

      China freephone: 400 120 9228
      Hong Kong freephone: 800 962 555
      Malaysia freephone: 1800 889 625
      New Zealand freephone:  0800 442 150 

       

       

    • Technical support

      Charting Support

      If you're having problems with your charts, try browsing our help and support FAQs for a solution. 

      Alternatively, our charting specialists are available 24 hours a day from 7pm Saturday to 9am Saturday (AEDT). Simply call us on +61 (3) 9860 1729

      Or you can use  IG community for support on how to use the IG platforms and charts.

      Other technical help

      Our technical specialists are available 24 hours a day from 7pm Saturday to 9am Saturday (AEDT). Simply call us on +61 (3) 9860 1729

      Or, for any other technical issues, solutions can be found on our IG community.

    Melbourne Office

    IG
    Level 15
    55 Collins Street
    Melbourne VIC 3000

    View map

    Head Office

    IG
    Cannon Bridge House
    25 Dowgate Hill
    London EC4R 2YA

    View map

    Worldwide

    Find details for our other offices in 14 countries worldwide.

    IG international

    • Website feedback

      We'd love to know what you think about our new website - you can leave feedback on our  short online survey.

    • Careers

      View our current vacancies and career opportunities in Australia and overseas.

    • Press

      Please visit our IG Group website for press information.

    • Making a complaint

      View our complaints information page for more details.

    Help and support

    Get answers about your account or our services.

    Get answers

    Or ask about opening an account on 1800 601 799, or +61 (3) 9860 1799, or helpdesk.au@ig.com.

    We're here 24hrs a day from 1pm Saturday to 7am Saturday (AEST).

    Chat to an expert

    Chat to one of our experts. If the Live Chat button below is not green, it’s because our experts are busy with other clients. Please try again shortly, or contact us on the details below.

    Chat now

    Follow @IGSquawk to hear news live from our trading floor, and @IGAus for notifications about IG and our market analysis.