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Your success is important to us. So we’re on hand to help you achieve your trading goals, right from the moment you join.
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Never waste a moment. Get instant answers to your questions when you need it.
Never waste a moment. Get instant answers to your questions when you need it.
Never waste a moment. Get instant answers to your questions when you need it.
Never waste a moment. Get instant answers to your questions when you need it.
Looking for an answer?
Try our help portal
Get instant answers to your trading queries with our help and support website. Search through our huge archive or browse a range of topics.
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Have your questions answered by like-minded traders and our staff at IG Community – an online forum for trading discussion and general support.
Frequent queries
- General
- Deposits and withdrawals
- Platforms
- Costs and charges
What products does IG offer?
We offer leveraged trading via spread bets and CFDs for those seeking to take advantage of short-term opportunities. For longer-term investing, we provide share dealing accounts, IG Smart Portfolios and ISAs.
Where can I find your markets’ product details?
You can find the product details (pricing, dealing hours, settlement, overnight funding charges) for all our markets in our handy table.
What is margin?
Margin is the amount of money you need to open a position, defined by the margin rate. As spread bets and CFDs are leveraged products, you don’t need to pay the full value of your exposure in order to deal. Instead, you’ll only need to put up a fraction of your total exposure to open your position.
The amount of exposure – or leverage – you’re able to extract from your money is inversely proportional to the margin rate of a particular market. So, the lower the margin rate is, the greater the level of exposure will be. This is also referred to as the leverage ratio. But remember, with increased exposure comes the possibility of increased risk.
Our margin rates and leverage ratios for our most popular markets are:
|
Market |
Margin rate |
Leverage ratio |
|
Major forex pairs (excluding AUD/USD) |
3.33% |
30:1 |
|
Major indices |
5% |
20:1 |
|
Commodities (excluding gold) |
10% |
10:1 |
|
Equities |
20% |
5:1 |
To calculate margin, we use the following formula:
- Spread betting: bet size x price (in points) x margin percentage
- CFDs: number of contracts x contract size x price x margin percentage
How do dividend adjustments affect positions on indices?
Constituent stocks of an index will periodically pay dividends to shareholders. This impacts the overall value of the index, causing it to drop by a certain amount when the dividends are paid out.
Leveraged index traders can neither profit nor lose from these price movements, as they’re scheduled public events. So if you have an open position through a dividend adjustment, we’ll ensure that there is no material impact on you by either crediting or debiting your ledger with the exact amount you have incurred as additional running loss/profit due to the dividend adjustment.
You can find a video illustrating this here.
How do I deposit funds into my account?
For an immediate payment, use your debit/credit card or PayPal. You can also make a deposit via bank transfer – this can take up to three business days to process.
More information on our payment methods can be found here.
Why do I need to verify my card or bank account?
In order to comply with anti-money laundering laws and regulation, we may ask you to provide documentation to help with the verification of your payment card and/or bank account. This is so that we can ensure that the source and destination of your funds are in your name.
Why have I encountered a problem with my withdrawal?
The most common reasons for a withdrawal being unsuccessful are:
- You deposited funds using your debit/credit card or PayPal, and have now requested a withdrawal directly to a bank account
- You made a bank deposit and tried to make a withdrawal without first verifying the source of funds
- You recently added a new bank account which still needs to be verified
- Your card scheme prevents us from issuing a refund
- Your bank details are invalid
- You recently sold some shares and the funds haven’t settled yet
You can find more information about this here.
How do I get started on the IG platform?
Watch our short video explaining the layout of our platform and how to set up your workspace.
How do I edit my positions in the platform?
You can edit positions in your workspace from the ‘positions’ and ‘working orders’ panels. To add them, go to the ‘positions’ and ‘orders’ tabs in the fly-out menu on the left side of the screen. You’ll then be able to add or edit stops and limits by clicking the values in the table. With orders, you can edit the entry level by clicking the value as well.
You can also add stops and limits to positions directly on the chart, by clicking on the position and dragging upwards or downwards. We'll show you a risk/reward ratio based on your chosen stop and limit.
Please note that you can't edit an existing position or order using a deal or order ticket. Entering new data here and clicking ‘place deal’ or ‘place order’ will result in a new position being created.
How do I set up an MT4 account with IG?
Log in to My IG and click on ‘add an account’ from the dashboard. Now select ‘MT4 spread betting’ or ‘MT4 CFD’ and follow the instructions. Your MT4-specific login details will then be emailed to you, and you’ll be able to fund your MT4 account from My IG.
How much does it cost to trade with IG?
Find out the costs involved with trading our products, and what we charge for them, here.
When is overnight funding charged?
If you hold a position through 10pm (UK time) on a Daily Funded Bet (DFB) or a cash CFD, you’ll be charged a daily interest fee.
Futures and forwards don’t incur overnight funding charges, but they do have wider spreads. These contracts are typically used for longer-term trades.
You can find out more about overnight funding, and how it’s calculated, here.
How much does it cost to trade on a share dealing account?
You can find a summary of our commission charges and other applicable fees here.
Get in touch
Live chat
Chat to our friendly trading services team 24 hours a day, from 8am Saturday to 10 pm Friday.
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Need further support?
Give us a call
If you have any questions about our products or services, or you’d like help opening an account, call us on 0207 663 0323.
Send us a tweet
Tweet your queries about our products, markets or trading platform to @IGClientHelp and we’ll be happy to help.
Our offices
Head Office
IG
Cannon Bridge House
25 Dowgate Hill
London EC4R 2YA
Worldwide
Find details for our other offices in 16 countries worldwide.
Other information
Careers
View our current vacancies and career opportunities in the UK and overseas.
Press
Please visit our IG Group website for press information.
Making a complaint
View our complaints information for more details.
Marketing partners
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