Unhappy about something?
At IG, we strive to provide a high-quality trading experience and maintain the highest standards of service. However, we recognise that at times things go wrong or not as expected. If this happens, we welcome your feedback. We take all complaints seriously and are committed to resolving them fairly, promptly, and effectively.
Raising issues or concerns with us should be simple and straightforward for all our clients. If there is anything you need from us to make it easier, please let us know.
How to make a complaint?
You can reach us in any of the following ways:
Call us:
0800 195 3100
Email us:
Write to us:
IG Compliance Department
Cannon Bridge House
25 Dowgate Hill
EC4R 2YA London
Your questions, answered.
What to include in your complaint?
To help us investigate and resolve your complaint as quickly as possible, please include:
- Your full name and account number
- Your contact details (address, email, telephone number)
- A clear description of your complaint
- Details of any relevant trades and/or transactions, reference number(s), and dates
- Any supporting documentation (e.g., screenshots, statements, correspondence)
- How you would like us to put it right
What happens next?
Once we have received your complaint, here is what to expect:
- Acknowledgement - we will let you know we have received your complaint;
- Assessment - we will assess the points you have raised and find out what happened before deciding on our response;
- Response - Once we have completed our investigation, we will explain our findings and, where appropriate, outline any steps we intend to take.
When can I expect a decision on my complaint?
While complaint resolution times may vary depending on the circumstances, we aim to investigate all complaints as promptly as possible and no later than eight weeks from the date we receive them.
Unhappy with our response?
If you are unhappy with our response, or if we haven’t been able to provide you with a decision within 8 weeks of receiving your complaint, you can contact the Financial Ombudsman Service (the FOS) which provides an independent, free of charge, dispute resolution service.
To access the FOS’ services, you must contact them within six months of the date of our final response. We’ve provided their contact details below:
FOS contact details:
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 or +44 207964 0500 (International) or (18002) 020 7964 1000 (Relay UK)
Email: complaint.info@financial-ombudsman.org.uk
Which legal entities operate under the trading name ‘IG’?
IG is a trading name of:
- IG Markets Ltd (registered in England and Wales under number 04008957)
- IG Index Ltd (registered in England and Wales under number 01190902)
- IG Trading and Investments Ltd (registered in England and Wales under number 11628764)
- IG Digital Assets Limited (a company registered in England and Wales under number 16304118)
All entities are authorised and regulated by the Financial Conduct Authority https://register.fca.org.uk/s/.
Registered address: Cannon Bridge House, 25 Dowgate Hill, London EC4R2YA.
Connect with us
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work and whether you can afford to take the high risk of losing your money.
Professional clients trading spread bets and CFDs can lose more than they deposit.
The value of shares, ETFs and other ETPs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results. Some ETPs carry additional risks depending on how they’re structured, investors should ensure they familiarise themselves with the differences before investing.
Share dealing and IG Smart Portfolio accounts provided by IG Trading and Investments Ltd, CFD accounts and futures accounts are provided by IG Markets Ltd, spread betting provided by IG Index Ltd.
IG is a trading name of IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764), IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Trading and Investments Ltd (Register Number 944492) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
The information on this site isn’t directed at residents of the United States, Belgium or any particular country outside the UK and isn’t intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
