IG Markets is your gateway to global markets, designed to make investing accessible and rewarding. We've stripped away the complexity of investing to give you a seamless experience with competitive pricing and advanced tools. Backed by IG Group's decades of financial expertise, we're here to help you achieve your financial goals, whether you're just starting out or looking to take your portfolio to the next level. Our platform combines cutting-edge technology with user-friendly features to give you everything you need to invest with confidence. 

With IG Markets you've got a world of investment opportunities at your fingertips. 

Singapore (SGX):

• All SGD-denominated stocks, ETFs, and REITs

United States (NYSE & NASDAQ):

• All listed stocks, ETFs, and REITs 

• Fractional shares available

• Excluding leveraged/complex ETFs and micro-cap stocks

Hong Kong (HKSE):

• All HKD-denominated stocks, ETFs, and REITs 

• Excluding leveraged/complex ETFs/ETNs

United Kingdom (LSE):

• All GBP-denominated stocks, ETFs, and REITs

• Including Irish-domiciled ETFs 

• Excluding leveraged/complex ETFs/ETNs

Can't find what you're looking for? Let us know and we'll consider adding it to our offering.

Opening your IG Markets account is a straightforward process that gets you investing quickly:

1. Verify your identity using SingPass (the fastest method) or by uploading your documents

2. Complete a quick knowledge assessment to ensure we provide you with the right support

3. Wait for your account to get verified - this usually takes minutes, but can take up to 1-2 days in some cases

4. Once your identity is verified, you can start trading the same day. Fund your account and start building your investment portfolio.

We've designed the process to be as smooth as possible, with clear guidance at every step.

Verifying your identity with SingPass is the fastest way to get started with IG Markets. Here's how it works:

1. Choose SingPass as your verification method in the app

2. You'll be directed to the secure SingPass login screen

3. Log in to your SingPass account

4. Authorize IG

5. Once approved, you'll be redirected back to continue your account setup.

SingPass verification is typically instant, letting you start trading sooner. It's secure, simple, and saves you the hassle of uploading documents manually.

We keep document requirements simple and straightforward: 

With SingPass:

• No additional documents required. 

Without SingPass:

• One proof of identity: Valid ID card or passport 

• One proof of address: Recent bank statement or utility bill.

All documents should be clear and current. If we need any additional information, our KYC team will contact you directly. This requirement applies to all applicants, regardless of residency status. 

We've kept our requirements simple to make investing accessible to more people. 

Here's what you need:

• Be at least 18 years old

• Be able to deposit a minimum of S$20

• Complete our identity verification process. 

That's it! There are no income requirements. We believe everyone should have the opportunity to build their wealth through investing.

We've designed our approval process to be as quick as possible: 

SingPass verification:

• Instant approval in 95% of cases 

• Start trading immediately once approved.

Document verification:

• Immediate approval in 70% of cases when completing the liveness check

• Other cases typically take 1-2 days for review 

• Some applications may take longer if additional checks are required.

Once your account is approved, you can start trading right away. For the fastest approval, we recommend using SingPass verification. 

We offer several ways to fund your account: 

• PayNow: Instant deposits using QR code

• Bank transfer

• Card payments: Debit and credit cards accepted

All payment methods are secure and there's no fee from us for deposits (your card issuer may charge a fee for credit or debit card transactions). Funds are typically available immediately with PayNow and cards, while bank transfers may take 1-2 business days to process. 

Depositing with PayNow is quick and simple:

1. Go to the Funding section in your IG Markets app

2. Select PayNow as your deposit method

3. Scan the QR code using your bank's app

4. Confirm the amount (minimum S$20)

5. Complete the payment

Your funds will be credited to your account instantly, letting you start investing right away. It's our fastest deposit method and available 24/7.

We believe in giving you full control over your money:

• Minimum deposit: S$20

• Maximum deposit: No limit (your payment provider may impose a limit)

• Minimum withdrawal: No limit

• Maximum withdrawal: No limit (up to your available balance) 

Withdrawing your funds is straightforward:

1. Go to the Funding section in your IG Markets app

2. Select 'Withdraw' and enter the amount

3. Choose your verified withdrawal method

4. Confirm the withdrawal

Important things to know:

• No withdrawal fees from us

• Processing times vary by withdrawal method

• You can only withdraw available funds (not those committed to pending

With IG Markets you can hold cash in SGD. When you purchase an international share, it will be held in the currency in which it trades. The FX conversion for international shares is executed automatically for IG Markets, and you'll see the FX rate you'll pay before you buy or sell. 

Currency conversion is handled automatically when you trade in non-SGD markets. You'll always see the exact rate before confirming your trade. 

This means when you buy US stocks, for example, your SGD is converted to USD at the time of trade. The same happens in reverse when you sell, with the same transparent fee structure.

We've eliminated trade commissions to help maximise your returns:

• 0% commission on all stock and ETF trades

• No hidden fees or charges 

• No minimum commission amounts

• No inactivity fees 

This zero-commission approach applies across all markets we offer. You'll only see our FX conversion rate for international markets and any mandatory third-party fees (like exchange fees) that we pass through without markup.

We believe in keeping costs low and transparent: 

• No platform fees

• No account maintenance fees 

• No inactivity fees

• No data fees 

• No custody fees

You'll only pay the FX rate when converting currency for international trades and any mandatory third-party fees from exchanges. This simple fee structure means more of your money stays invested and working for you. 

When trading on SGX through IG Markets, you'll encounter:

• No commission fees from IG Markets

• SGX clearing fee: 0.035425% of trade value (this is inclusive of GST, max S$600) 

• SGX access fee: 0.008175% of trade value (this is inclusive of GST)

These are mandatory regulatory fees that apply to all SGX trades regardless of broker, and we pass them on without any markup. All applicable fees are transparently displayed before you confirm your trade. 

What we don't charge:

• No commissions on any trades

• No platform fees

• No inactivity fees 

• No account maintenance fees

• No custody fees

What we do charge:

• A small spread on the FX rate for international trades 

• Third party fees passed on without markup  

• Any clearing and access fees

• Stamp duty if applicable

Market Orders:

• Execute immediately at the best available price 

• Ideal for when execution speed is your priority

• No guarantee of exact execution price 

Limit Orders:

• Set your preferred price for buying or selling 

• Order executes only if the market reaches your specified price

• Order remains active until filled, canceled, or expired 

All orders can be placed 24/7 (excluding maintenance periods), with execution occurring during market hours.

Trading hours vary by market: 

Singapore (SGX):

• 9:00 AM - 12:00 PM 

• 1:00 PM - 5:00 PM SGT, Monday to Friday

United States (NYSE & NASDAQ): 

• 9:30 AM - 4:00 PM ET (9:30 PM - 4:00 AM SGT), Monday to Friday

• No lunch break 

Hong Kong (HKSE):

• 9:30 AM - 12:00 PM 

• 1:00 PM - 4:00 PM SGT, Monday to Friday

United Kingdom (LSE): 

• 8:00 AM - 4:30 PM GMT (4:00 PM - 12:30 AM SGT), Monday to Friday

• No lunch break 

Even when markets are closed, you can place orders 24/7 (excluding maintenance windows) that will be queued for execution when trading resumes.

Market orders are designed for immediate execution: 

• Your order is filled at the best available price when the market is open

• During market hours, execution is typically within seconds 

• Outside market hours, orders are queued for the next market open

• There's no price guarantee—the execution price may differ from the last quoted price due to market movements 

Market orders are ideal when:

• Speed of execution is your priority 

• You're trading highly liquid stocks

• You don't have a specific price target 

Remember that for volatile or thinly traded stocks, the execution price might vary more significantly from the last quoted price.

Trading US stocks on IG Markets is straightforward:

1. Search for the US stock by name or ticker (e.g., "Apple" or "AAPL")

2. Review the stock details and tap "Buy"

3. Enter your investment amount in SGD or number of shares

4. For amounts that don't match a whole share, we'll automatically purchase fractional shares

5. Review the order details, including the FX conversion rate

6. Tap "Confirm" to place your order

US market orders execute during US market hours (9:30 PM - 4:00 AM SGT), or you can place orders anytime (excluding maintenance windows) to be queued for the next market open.

When you own dividend-paying international stocks:

• Dividends are automatically collected when issued

• Foreign currency dividends are converted to SGD at the underlying FX rate

• The net amount is credited directly to your IG Markets account

• Any applicable withholding taxes are deducted at source (e.g., 30% for US stocks unless reduced by tax treaties) 

• Dividend payments are clearly shown in your transaction history

You don't need to take any action to receive dividends - they're processed automatically and you'll be notified when they're credited to your account.

For Singapore-based investors on IG Markets:

Dividend Withholding Tax:

• US stocks: 30% withholding tax on dividends (may be reduced based on tax treaties) 

• UK stocks: No withholding tax for Singapore residents

• Hong Kong stocks: No withholding tax 

• Japan stocks: 15.315% withholding tax on dividends

Capital Gains Tax:

• No capital gains tax for Singapore residents on stock investments

Other Considerations:

• Singapore stamp duty applies to SGX purchases (0.2%)

• Estate tax may apply in some countries if you pass away holding foreign securities 

This information is general in nature - we recommend consulting a tax professional for advice specific to your situation.

1. Find the US stock you want to buy

2. Tap "Invest" and enter your investment amount in SGD or enter the amount of fractional shares you want to buy

3. If inputting in SGD, we'll automatically calculate the fraction of a share you'll receive

4. Review and confirm your order

Key benefits of fractional shares:

• Invest with any amount, starting from just S$1

• Build a diversified portfolio even with a small budget

• Get exposure to high-priced stocks like Amazon or Google

• Dollar-cost average with consistent investment amounts

Fractional positions receive proportional dividends. They do not receive voting rights. Currently, fractional trading is only available for US-listed securities.

Mandatory Corporate Actions:

• Stock splits/consolidations: Automatically processed 

• Mergers and acquisitions: Processed according to terms

• Spin-offs: New securities are added to your account 

• Cash dividends: Automatically credited to your account

Voluntary Corporate Actions:

• Rights issues: You'll be notified to make your choice

• Tender offers: You'll receive notifications to participate or decline 

• Dividend reinvestment plans: Currently not supported

All corporate action notifications are sent via email and in-app alerts. Your holdings will be automatically updated once the corporate action is complete. 

IG Markets provides intuitive charting tools to help you make informed decisions: 

Chart Types:

• Line charts showing price movements 

Timeframes Available:

• 1 day 
• 1 week
• 1 month 
• 3 months
• 1 year
• 5 years

Press anywhere on the chart to see the price at that specific point. 

While we currently offer line charts, we're continuously enhancing our charting capabilities based on user feedback.

Market data:

• Real-time price quotes for all markets

• Historical price charts with multiple timeframes

• Key statistics (market cap, P/E ratio, etc.) 

News and analysis:

• Latest market news from trusted sources

• Company announcements and press releases

Discover features:

• Most traded stocks by volume

• Thematic investment categories

• Most popular stocks by market

We're constantly expanding our research capabilities to help you make more informed investment decisions. 

If you lose your phone or it's stolen:

1. Contact IG Markets customer support immediately using our Chatbot

2. We'll temporarily lock your account to prevent unauthorized access

3. You'll need to verify your identity through alternative means:
   
   a. Government-issued ID
   b. Account security questions
   c. Recent account activity verification

4. Once verified, we'll help you:
   
   a. Restore access on your new device
   b. Reset your 2FA if needed
   c. Review recent account activity for any suspicious actions

For added security, always ensure your contact information is up-to-date and consider enabling additional security features like biometric authentication.

Your security is our priority. We protect your data through multiple layers of security:

• Encryption for all data in transit and at rest

• Secure cloud infrastructure with multi-layer protection 

• Regular security audits and penetration testing

• Real-time fraud monitoring systems 

Operational Security:

• Strict access controls for employee data access 

• Comprehensive staff training

• Secure development practices 

• 24/7 security monitoring

Regulatory Compliance: 

• Full compliance with MAS security requirements

• Adherence to PDPA (Personal Data Protection Act) guidelines 

• Regular compliance reviews and assessments

Your financial data and personal information are only used for the purposes outlined in our Privacy Notice and Access Policy, and we never sell your data to third parties

Accessing your statements in IG Markets is simple:

1. Log into the app and go to your profile in the top right

2. Select "Documents" > "Statements"

3. Choose the type of statement you need

4. View online or download as PDF

You'll also receive an email when your statement is ready. All statements are stored securely and available for at least 7 years.

IG Markets gives you access to global investment opportunities across multiple markets and products: 

Markets available:

• Singapore (SGX): Trade local stocks and ETFs denominated in SGD 

• United States (NYSE & NASDAQ): Access the world's largest stock markets with fractional share capability

• Hong Kong (HKSE): Trade Hong Kong stocks and ETFs 

• United Kingdom (LSE): Access UK stocks and Irish-domiciled ETFs

Product Types:

• Stocks: Invest in individual companies across all supported markets

• ETFs (exchange-traded funds): Access diversified investments tracking indices, sectors, or themes 

• Fractional shares: Buy portions of US stocks with any amount, starting from just S$1

Our product offering is continuously expanding based on customer feedback and market opportunities. If there's something specific you're looking for, let us know! 

We take the safety of your money seriously. Here's how your funds are protected:

• Segregated accounts: All client money is held in dedicated trust accounts at regulated financial institutions, completely separate from our own corporate funds. This ensures your money remains protected and isn't used for our business operations.

• Regulatory compliance: We adhere to strict MAS (Monetary Authority of Singapore) client money regulations, with regular audits and reporting to ensure compliance. 

• Asset custody: Your securities are held in custody arrangements that ensure clear ownership records while allowing efficient trading.

• Financial Stability: IG Markets is backed by IG Group, a global financial services provider with decades of experience and a strong balance sheet. 

• Settlement protection: When trading international markets, your funds only move for settlement after trades are executed, minimizing risk exposure.

This segregation structure means that even in the unlikely event of financial difficulties for the company, your funds remain separate and protected. 

When you invest with IG Markets, your securities are held through a secure custody structure: 

• Custodial model: We partner with a well-established and regulated global custodian to hold your investments safely and securely.

• Legal ownership: You remain the beneficial owner of all securities in your account, with full ownership rights to dividends, corporate actions, and the value of your investments.

• Segregation: Your assets are segregated from IG Markets' corporate assets, ensuring they cannot be used for our business operations.

• Protection framework: This custody model adheres to strict regulatory requirements and is designed to protect your investments. 

• Global access: This arrangement allows us to provide you with seamless access to international markets while maintaining high standards of security.

Unlike the CDP (Central Depository) model used by some Singapore brokers, this custody arrangement enables us to offer features like fractional shares and competitive pricing while maintaining strong investor protections.

Our privacy notice explains how we collect, use, and protect your personal data, as well as your rights regarding your information:

To access these documents:

1. Open the IG Markets app

2. Go to your profile (top right)

3. Select "Documents" > "Legal documents"

4. Find "Privacy notice and access policy"

These documents detail:

• What personal data we collect and why

• How we use and protect your information

• Your rights to access, correct, or delete your data

• How to exercise your data protection rights

• Our compliance with Singapore's Personal Data Protection Act (PDPA)

If you have specific questions about your data or privacy rights after reviewing these documents, contact our support team for assistance.

To access our risk disclosure:

1. Open the IG Markets app

2. Go to your profile (top right)

3. Select "Documents" > "Legal documents"

4. Find "Risk Disclosure"

Understanding investment risks is crucial before you start trading. Our risk disclosure document includes (but not limited to):

• General investment risks

• Risks for international investments

• Specific risks for different asset types

• How market conditions can affect your investments

• Regulatory and operational risks

We strongly recommend reading this document before making your first investment. If you have questions about any risks mentioned, our customer support team can provide additional guidance.

We're committed to achieving the best possible execution for your trades. Our comprehensive order handling and execution policy explains: 

• How we route and execute your orders

• Our best execution obligations and practices 

• Order handling procedures for different markets

• How we prioritize price, speed, and likelihood of execution 

• Our execution venue arrangements

• Your rights regarding order execution 

This policy ensures transparency in how we handle your investment orders and our commitment to getting you the best possible terms for your trades.

To access this information: 

1. Open the IG Markets app

2. Go to Account 

3. Select "Documents"

4. Find "Order Execution Policy" 

We aim to resolve any concerns quickly and fairly. Here's our complaints process:

Step 1 - Contact IG Markets team in-app:

• Let our team know details of your complaint in the app via WhatsApp or Chat

• Include trade transaction details (if applicable) and details of the issue

• Most complaints are resolved at this level 

Step 2 - Escalate to Compliance Department (if unresolved):

• Email: compliance.SG@ig.com

• Clearly explain your complaint and reason for escalation

• We'll acknowledge receipt within 2 business days

• Independent review conducted with formal response within 20 business days

• If delayed, we'll explain why and provide expected timeline

Step 3 - External Dispute Resolution (if still unresolved):

If you feel that the Compliance Department has not provided a satisfactory resolution to your complaint, you may then refer your complaint to the Financial Institutions Dispute Resolution Centre Ltd (FIDReC). 

FIDReC is an independent organization which resolves disputes between financial institutions and their customers for claims is up to SGD150k.

FIDReC will not consider a complaint until we have had the opportunity to address it, and any reference to FIDReC must be made within six months from the date of the final response from us.

• Contact the Financial Industry Disputes Resolution Centre (FIDReC)

• Address: 36 Robinson Road, #15-01, City House, Singapore 068877

• Phone: +65 6327 8878

• Email: info@fidrec.com.sg

• Website: www.fidrec.com.sg

• Free service for claims up to SGD100,000 

• Must refer within 6 months of our final response