Please note below our complaints procedure.

To complain about any aspect of our service, it is important that you firstly contact our Trading Services Department on +65 6390 5118 or email We will reply to all complaints within 48 hours, and the majority of complaints can be dealt with at this level.

If Trading Services are unable to resolve the matter to your satisfaction, you can email our compliance department directly at - who will acknowledge receipt within two business days and respond formally within fourteen business days.

If you are not satisfied with the response from our Compliance Department, you should refer your complaint to the Financial Institutions Dispute Resolution Centre Ltd (FIDReC). The current maximum claim limit for cases adjudicated through FIDREC is SGD100,000. FIDReC is an independent organisation which resolves disputes between financial institutions and their customers. You should note that FIDReC will not consider a complaint until we have had the opportunity to respond to it, and any reference to FIDReC must be made within six months of the date of the final response from us.

The contact details for FIDReC are:

Financial Institutions Dispute Resolution Centre Ltd
36 Robinson Road, #15-01
City House
Singapore 068877
Tel: +65 6327 8878

Further information can also be found at

Contact us

Support line is available 24hrs a day from 8am GMT Saturday to 10pm GMT Friday

+65 6390 5118

You can also email us

Visit our storefront office at 9 Battery Road #01-02 MYP Centre Singapore 049910