Premium services

We listen in order to understand your needs

All Premium Clients are assigned their own personal account and relationship manager to focus on delivering a premium customer service and experience to you.

Find out more by calling 1800 601 722 or by emailing premium.au@ig.com

What can we offer?

  • Access to experienced client managers

  • Dedicated premium support available 24-hours a day

  • Priority phone service

  • Education and trading support

  • Access to market analysis

  • Exclusive access to IG Events

  • Market insights and commentary

  • One-on-one meet-ups

  • Platform walk-throughs and insights

Additional Premium Client benefits:

  • Potential access to improved margin rates

  • Exclusive tickets to all MCG and Etihad AFL games

  • Exclusive referral programs

  • One-on-one sessions with our in-house Market Analysts

  • DailyFX Technical Analyst mentoring

Premium Client requirements

To qualify as a premium client you must meet one or more of the following thresholds:

  • Equity volume: min AUD $5m per month
  • Futures volumes: 250 contracts per month
  • DMA FX volumes: min USD $250m notional per month
  • OTC FX volumes: 2500 lots per month

Your dedicated Premium Client services

Our experienced team understands your trading needs, so we can provide tailored solutions that work for you.

We can help you achieve the most out of your trading, as we strive to bring you customised solutions through our personalised services.

Our dedicated Premium Client Managers are here to build long-lasting partnerships with our clients, by providing them with informed, personal and specialist services.

Your dedicated Premium Client team

All Premium Clients are assigned to their own personal manager. Your Premium Client Manager is available by phone, email or face-to-face, in order to provide you with expert service, guidance and support when you require it. You can also contact our Market Analysts, who can provide expert market commentary.

At IG, we’re focused on delivering premium customer service to our clients. Our industry expertise, partnership approach and use of innovative technology enables us to tailor solutions that deliver greater value to individuals and organisations of all types and sizes. We understand that effective investor engagement is vital to every business.

Your exclusive Premium Client benefits

We recognise and reward our most valuable clients with a variety of privileges. As a Premium Client, you have the ability to take advantage of our cutting-edge tools and research, by gaining access to one-on-one strategy sessions with our in-house Market Analysts.

You will have multiple opportunities to learn practical skills, refine your strategies and gain insights from IG and industry experts. Plus, you'll receive priority service from not only our Premium Client team, but also dedicated support from your Premium Client Manager.

Market research tools and opportunities for success

  • Free access to personal market insight and commentary delivered by our Market Analysts from IG and DailyFX
  • Personalised management of large orders
  • Customised education and trading support to help achieve your investment goals
  • Introductory briefings on our web trading platform
  • Access to online webinars and in-person seminars
     

Unique events for reward and recognition

  • Exclusive tickets to all MCG and Etihad AFL games
  • Referral programs
  • Premium seating to national concert tours and sporting events
     

Priority service for building personal relationships

  • You will be identified as a Premium Client over-the-phone and your query will generally be answered by the Premium Client team
  • Your Premium Client Manager is easily accessible and reachable for one-on-one access

Open an account now

There's no minimum balance to open an account, it takes less than five minutes, and there's no obligation to fund or trade.

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Contact us

Questions about opening an account:

+61 (3) 9860 1799
helpdesk.en@ig.com

Existing client questions:

+61 (3) 9860 1734 or +44 2078 960079

We're here 24hrs a day from 7am Saturday to 9pm Friday (GMT).