CFDs are a leveraged product and can result in losses that exceed deposits. Trading CFDs may not be suitable for everyone, so please ensure you fully understand the risks and take care to manage your exposure.

Complaints

Complaints

Additional information on our complaints procedure.

In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance you should email our Trading Services Department at helpdesk.ae@ig.com or call +971 (0)4 559 2108, as the vast majority of complaints can be dealt with at this level.

If Trading Services are unable to resolve the matter you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly in writing for the attention of the Compliance Department. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A final written response will be provided within 60 days of receiving the complaint and often much sooner. However we will provide you with an update within a period of 30 days from the receipt of your complaint.

Please write to compliance@ig.com, or mail us at:

Compliance Department
IG Limited
DIFC, Al Fattan Currency House, Tower 2, level 27
Dubai

If you do not feel your complaint has been resolved satisfactorily you may then refer the matter to the DFSA.

The DFSA is the independent regulator of all financial and anciliary services conducted throught the DIFC.

Contact the DFSA:

Dubai Financial Service Authority
PO Box 75850,
Dubai, UAE
Level 13, West Wing, The Gate, DIFC
Phone: +971 (0)4 559 2108
Complaints Portal: https://www.dfsa.ae/en/MediaRelease/Complaints 

Further information can also be found at www.dfsa.ae

Help and support

Get answers about your account or our services.

Get answers

Or contact us on +971 (0) 4 559 2100 or helpdesk.ae@ig.com.

Our office is open 5 days a week, Sunday to Thursday from 8am to 7pm (Dubai time). Support line is available 24hrs a day, 7 days a week, except for Saturday from 1am to 11am (Dubai time).

CFDs are a leveraged product and can result in losses that exceed deposits. Trading CFDs may not be suitable for everyone, so please ensure you fully understand the risks and take care to manage your exposure.