What we do with your money

When you deposit money into an IG account as a retail client, it’s protected in a number of ways.

Contact us on +971 (0) 4 5592108 or sales.ae@ig.com about opening an account. Our customer service team is available 24 hrs a day, except for Saturday from 1:00am to 11:00am (Dubai time).

Contact us: +971 (0) 4 5592108

Your money is secured with IG

Your money is held in a segregated client bank account in accordance with the Dubai Financial Services Authority's (DFSA) client money rules.

IG Limited is owned by IG Group Holdings plc - a FTSE 250 company listed on the London Stock Exchange (LSE)

IG doesn’t use your money for business activities, including hedging trades with other counterparties (or as margin for our own hedging trades)

IG Limited is authorised and regulated by the Dubai Finanical Services Authority (DFSA)

Your money is ring-fenced from creditors in the unlikely event that IG goes into liquidation

What does IG do with my money?

Unlike banks, firms like IG are required to separate client money from their own resources. This means that we're not allowed to use client money in the course of our business activities for our own purposes, and that client money is ring-fenced and protected from the unlikely event that IG were to become insolvent.

IG Limited is regulated by the Dubai Financial Services Authorities (DFSA). IG also has a 'Client Money and Assets Committee' which is responsible for ensuring the client money regulations are being adhered to in all IG Group entities, as well as reviewing and evaluating all the client money controls and procedures.

In addition, we have engaged PricewaterhouseCoopers LLP to conduct an independent review of our controls and procedures for client money calculation and segregation. By commissioning this report we have taken an additional step, over and above standard audit checks and our regulators' reporting requirements.

What happens to the money I deposit with IG?

Your money is held in a segregated client bank account under trustee arrangements with a credit worthy high street bank. This ensures that the cash remains yours, rather than IG’s. It also means that it’s easily identifiable as client money, so IG and its creditors don’t have any charges, liens, or rights of set-off or retention over it.

What happens to my money if IG goes into liquidation?

In the unlikely event of this happening, all our clients would have their share of the segregated money returned, minus the administrators’ costs in handling and distributing these funds.

If there was a shortfall then individuals (and some smaller companies) may be eligible for compensation from the Financial Services Compensation Scheme.

What happens to my money if one of the banks IG uses to hold client money goes into liquidation?

Selection of banking counterparties will only take place once a full risk assessment has been undertaken. Additionally all selected banks are monitored on an ongoing basis and fully reviewed semi-annually, to ensure that they continue to meet the requirements of the DFSA rules and IG's own policy on banks holding client money.

The losses would be shared by clients in proportion to the share of money held with the failed bank. Funds lost in this way may be compensated for under the Financial Services Compensation Scheme (FSCS) up to limit £85,000 per person, per institution, subject to others balances held with the bank in question.

Find out more about what the FSCS covers and who is eligible to claim at their website www.fscs.org.uk.

This page should provide you with key information, but if you have any questions you can email helpdesk.ae@ig.com or call +971 (0) 4 5592100.

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All trading involves risk and losses can exceed deposits. Trading CFDs may not be suitable for everyone so please ensure that you fully understand the risks involved. All trading involves risk and losses can exceed deposits.