How we support you

Your success is important to us. So we’re on hand to help you achieve your trading goals, right from the moment you join.

Support throughout your journey

Personal service

To ensure that you’re comfortable with our products during your initial time trading with us, we have a dedicated team on hand to offer one-to-one guidance.

Friendly, expert team

Get continued support for your trading as and when you need it from our large, highly skilled trading services team.

Easy to contact

Get hold of us however suits you – phone, email, Twitter or live chat. We’re around 24 hours a day from 10am Saturday to 12am Saturday.

Your first port of call

Never waste a moment. Get instant answers to your questions about trading with us, using our help and support site. Search for specifics from our huge data bank, or browse a range of topics.

  • CFD trading
  • Platforms
  • Charts
  • Accounts and statements
  • Deposits and withdrawals

Trading discussion forum

Benefit from shared knowledge with IG Community, our online space for IG clients to chat with each other and our team.

  • Talk strategy and trading tips
  • Have questions answered by traders and staff
  • Get a sneak peek at upcoming products

In-platform support

When the pressure’s on, make your decision in moments with the powerful tools in our platform.

  • Reinforce decisions with buy and sell signals
  • React to events with up-to-the-minute Reuters news
  • Inform your trading with expert analysis

Committed to our clients

As recognition of our drive to consistently deliver world-class client support, we have been inducted in to the Institute of Customer Service.

Try us out

Open a free demo account to explore our platform and practise trading, with no risk to your capital and no obligation to open a full account.

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Contact us

24 hours a day from 10am Saturday to Friday night at midnight.

010 344 0053

You can also email helpdesk.za@ig.com

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.