In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance you should contact our Customer Services Department on 010 344 0053 or email firstname.lastname@example.org, as the vast majority of complaints can be dealt with at this level.
If Customer Services is unable to resolve the matter you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within six weeks of receiving the complaint.
IG Markets South Africa Limited
1 Sandton Drive
If you are classified as a retail client, and you do not feel that your complaint has been resolved satisfactorily by the Compliance Department, you are able to refer your complaint to the Financial Sector Conduct Authority (FSCA). Details of the FSCA will be provided by the Compliance Department in their final response to your complaint. Any reference to the FSCA must take place within six months of the Compliance Department's final response letter, and you should also note that the FSCA will not consider a complaint until we have had the opportunity to address the complaint.
The address of the FAIS Ombud is:
PO Box 74571