Complaints

In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance you should contact our Customer Services Department on 010 344 0053 or email helpdesk.za@ig.com, as the vast majority of complaints can be dealt with at this level.

If Customer Services is unable to resolve the matter you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within six weeks of receiving the complaint.
 
Please email  compliance@ig.com or in writing to:
 
Compliance Department
IG Markets South Africa Limited
1 Sandton Drive
Sandton
2196
South Africa
 
If you are classified as a retail client, and you do not feel that your complaint has been resolved satisfactorily by the Compliance Department, you are able to refer your complaint to the Financial Services Board. Details of the Financial Services Board will be provided by the Compliance Department in their final response to your complaint. Any reference to the Financial Services Board must take place within six months of the Compliance Department's final response letter, and you should also note that the Financial Services Board will not consider a complaint until we have had the opportunity to address the complaint.
 
The address of the FAIS Ombud is:
PO Box 74571
Lynwood Ridge
0040

 

Contact us

24 hours a day from 10am Saturday to Friday night at midnight.

010 344 0053

You can also email helpdesk.za@ig.com