Personvern

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We may use personal data for the following purposes:

• To verify your identity and create and manage your account

As part of providing services, or information about our services, to you, we need to verify your identity to set you up as a customer, and we use this information to administer your account with us, to ensure that we can provide you with the best possible service. This may include third parties carrying out credit or identity checks on our behalf. It is not only in our legitimate interests to do this, but this use of your personal information is necessary for us to know who you are as we have a legal obligation to comply with certain regulatory obligations in relation to KYC (Know Your Customer).

• To be able to deliver products and services to you, or to provide information about our products and services and to review your ongoing needs

When you open an account with us, or subscribe to an update or webinar, we use your personal data to perform our services and comply with our obligations to you. It is also in our legitimate interest to ensure that we provide the best products and services, so we may review your needs from time to time to ensure that you benefit from the best possible products and services from us.

• To help us improve our products and services, including customer service, and to develop and market new products and services

We may from time to time use personal information provided by you through your use of the Services and/or through customer surveys to help us improve our products and services. It is in our legitimate interests to use your personal information in this way to ensure that we provide you with the best possible products and services and to continue to be a market leader in our industry.

• To create a profile about you

We may from time to time use your personal data to create profiles about you so that we can understand you and provide you with the best possible products and services. We may also make decisions about you through automated profiling or automated credit checks, which may affect your ability to use our services. We may need to do this, either to comply with our legal obligations or because it is in our legitimate interests to use your personal data in such a way.

• To investigate or resolve investigations or disputes

We may need to use personal information collected from you to investigate problems and/or resolve disputes with you when it is in our legitimate interests to ensure that problems and/or disputes are investigated and resolved as quickly and efficiently as possible.

• To comply with applicable law, court orders, other legal proceedings, or requests from applicable authorities

We may need to use your personal information to comply with applicable law, court orders, other legal proceedings, or the requirements of an applicable regulatory authority. We do this not only to comply with our legal obligations, but because it may also be in our legitimate interests to do so.

• To provide references about you

From time to time we may be contacted by third parties, such as a credit reference agency, who may ask us for a credit reference about you in connection with credit and identity checks. It may be in our legitimate interests to comply with our legal obligations, or we may be required to provide such a reference to comply with a statutory obligation. However, if we are unsure, we will speak to you before providing any reference.

• To send you surveys

From time to time we may send you surveys as part of our customer feedback process and it is in our legitimate interest to ask for your feedback to ensure that we provide you with the best possible service. However, from time to time we may also ask you to participate in other surveys and if you consent to participate in such surveys we will rely on you to consent to the use of the personal information we collect as part of such survey. All responses to any survey we send out, whether for customer feedback or otherwise, will be aggregated and anonymised before the survey results are shared with any third parties.

• Data analysis

Our websites, apps and emails may contain web beacons, dot tags or similar types of data analytics tools, which enable us to track the receipt of correspondence and count how many users visit the website or open our correspondence. Where your personal data is fully anonymised, we do not require any legal basis as the information is no longer considered personal data. In cases where your personal data is not in an anonymised form, it is in our legitimate interest to continuously evaluate such personal data to ensure that the products and services we provide are relevant to the market.

• Marketing of us

We may use your personal data to send you marketing communications by email, telephone or other agreed medium (including social media promotions), to ensure that you are always up to date with the latest products and services. In cases where we send you marketing communications, we will either do so where it is in our legitimate interests, or with your consent.

• Internal business purposes and accounting

We may need to process your personal data for internal business and research purposes as well as accounting purposes. Such processing is in our legitimate interests and is required to comply with our legal obligations. This may include any communications we have with you in connection with the services we provide to you and our dealings with you. We also keep records to ensure that you comply with your obligations under the contract you have entered into with us.

• Business restructuring

If we undertake a business reorganisation, or if part or all of our business is acquired by a third party, we may need to use your personal data in connection with that reorganisation or acquisition. Such use may involve disclosing your details as part of a due diligence obligation. It is in our legitimate interests to use your data in this way, provided that we comply with any legal obligations we have to you.

• Security

If you visit any of our premises, we may take a picture of you with our surveillance cameras for security reasons. We may also record your details to keep track of who has been to our premises on a given day. It is in our legitimate interests to do this to maintain a safe and secure working environment.

Your rights as a data subject

Below is more information about the rights that may be available to you in relation to the personal data we hold about you.
If you wish to exercise any of these rights, you can contact us via:
- Mail: IG Europe GmbH, Westhafenplatz 1, 60327 Frankfurt, Germany

• Access

If you ask us, we will confirm whether we are processing your personal data and – if so – provide you with a copy of that personal data (along with certain other details). If you require further copies, we will charge you a reasonable administration fee.

• Rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If we have shared your personal information with others, we will notify them of the correction where possible. If you ask us, we will also – where possible and lawful to do so – inform you of who we have shared your personal information with, so that you can contact them directly.

• Deletion

In certain circumstances, you may ask us to delete or remove your personal data, for example if we no longer need it or if you withdraw your consent (where applicable), provided that we have no legal obligation to retain that data. Such a request will be subject to retention limits that we are required to comply with in accordance with applicable laws and regulations, as well as the section “HOW WE KEEP PERSONAL DATA, AND FOR HOW LONG”. If we have shared your personal data with others, we will notify them of the deletion where possible. If you ask us, we will also – where possible and lawful to do so – disclose to whom we have shared your personal data, so that you can contact them directly.

• Processing limitations

In certain circumstances, you may ask us to restrict or stop the processing of your personal data, for example if you contest the accuracy of the personal data or if you object to our processing of it. However, this will not prevent us from storing your personal data. We will notify you before we lift any restriction. If we have shared your personal data with others, we will notify them of the restriction where possible. If you ask us, we will also – where possible and lawful to do so – disclose to you who we have shared your personal data with, so that you can contact them directly.

• Data portability

Under the EU General Data Protection Regulation (679/2016), you have the right, under certain circumstances, to receive personal data that you have provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere, or to ask us to transfer it to a third party.

• Objection

You can ask us to stop processing your personal data, and we will do this, provided that we:

• we rely on our own or someone else's legitimate interest in processing your personal data, unless we can demonstrate a compelling legal basis for processing,

• processes your personal data for direct marketing purposes, or

• processes your personal data for research purposes, unless such processing is necessary for the performance of a task carried out in the public interest.

Automated decision-making and profiling

If we have made a decision about you based solely on an automated process (e.g. through automated profiling), which affects your ability to use the Services or has another significant impact, you may request not to be subject to such a decision, unless we can demonstrate to you that such a decision is necessary for entering into or performing a contract between you and us. Even where a decision is necessary for entering into or performing a contract, you may contest the decision and request human intervention.