Proof of identity

We are required by our regulator to verify your identity before we can open an account for you.
 
If you have been directed to this page, it is because we have tried to verify your details electronically but have been unable to do so. This can happen for a number of reasons and is not a cause for concern.
 
Please complete the form below and we should be able to open your account without the need for any posted documents.
 
Once submitted, we will process these details manually and then confirm your account details by email. We aim to respond within a couple of hours during normal business hours.
 
All of your details will be sent securely and treated in accordance with our privacy notice.
 
Please complete at least one section out of A and B.
 
 

Notes

Your 'IG Reference' is contained in the email we sent in response to your initial application. You would’ve provided your own username when completing the application form.
 

Passport

Your passport number is found at the bottom of the personal details page (which also contains your photo). The number consists of ten numbers followed by three letters, seven numbers, one letter and seven numbers. You should also enter the two numbers following the <<<<< symbols.
 
For non-UK passports you may also find up to fourteen characters before the last two numbers. Please enter all the available characters and fill up any remaining spaces with the < symbol.
 

Driving licence

UK driving licence numbers consist of five characters (predominantly letters, although numbers are allowed) followed by six numbers, three characters (letters or numbers) and two letters. Please disregard any other numbers on the licence card.

Contact us

24 hours a day from 10am Saturday to Friday night at midnight.

010 344 0053

You can also email helpdesk.za@ig.com