We respect your privacy and are committed to providing you with the information and tools you need to manage your cookies.
Cookies
Cookies on our site
What are cookies?
Cookies are small pieces of text stored on your computer when you visit a website.
They are not programs and cannot be executed as code or deliver viruses – instead cookies act more like a passport, which the site checks and updates whenever you visit.
Almost every site on the internet uses cookies and their functions include:
- verifying your identity for security purposes
- determining the type of browser and settings you are using
- allowing site owners and third-party advertisers to tailor content to your preferences
Our policy
We respect your privacy and are committed to providing you with the information and tools you need to manage your cookies.
There are three types of cookies on this site:
Essential cookies are necessary for the vital functions of our site and trading platform. If these are disabled, you won’t be able to access the platform or other important parts of the site.
Behavioural and analytical cookies help us provide you with a better service. They can tailor site content to your personal preferences and past behaviour, or remember your saved settings.
Marketing cookies enable you to experience more relevant online content and see adverts which are aligned with your interests, as indicated by your activity on our site.
Essential cookies
Some parts of our website, particularly our trading platform, require these essential cookies in order to function.
If they are disabled you will be unable to use our trading platform and some areas of our website won’t function correctly.
| Type of cookie | Source of cookie | Function |
|---|---|---|
| IG functional | IG | Adapt our site content based on your previous access, eg language settings |
| Lightstreamer | Third-party | Essential for live streaming prices |
| BrowserHawk | Third-party | Detect your browser settings, and allow the site to optimise accordingly |
Analytical cookies
This type of cookie helps us understand the way visitors and clients use our website, so we can provide a better service.
We use the data from behavioural and analytical cookies to improve our site and provide individually tailored content. These cookies make it easier for you to find the information you need and allow us to adapt our site to suit your preferences.
Some of the systems we use to track web traffic and site usage are provided by third-party companies such as Google.
| Type of cookie | Source of cookie | Function |
|---|---|---|
| IG tracking | IG | Identify and group clients, providing behavioural data |
| IG functional | IG | Identify client and non-client visitors, and establish the source site of new clients |
| Google Analytics | Third-party | Track users through the site |
| SiteCatalyst | Third-party | Track users through the site |
| Crazy Egg | Third-party | Track the behaviour of site visitors anonymously |
If you are a client of ours there are certain behavioural cookies that you will need to accept in order to use our trading platform.
Marketing cookies
We and some third-party companies use this type of cookie to provide advertising that is more relevant to you.
When visiting other sites where these cookies are recognised, you should be presented with content that is in line with your interests based on your activity on our site.
| Type of cookie | Source of cookie | Function |
|---|---|---|
| Third-party ad-serving technology | DoubleClick DFA | Enable visitor analysis. Serve user-tailored ads in pre-set locations |
| Third-party ad network | Adnetik | Enable visitor analysis. Provide tailored ads based on context and on-site user behaviour |
| Third-party ad network | Forward Digital | Provide tailored ads based on context and on-site user behaviour |
| Third-party ad network | GDN, Web Financial Group, AND Media, Media6Degrees, Specific Media, Radium1 | Provide tailored ads according to on-site user behaviour |
If you'd like to know more about good practice in online advertising, visit the Internet Advertising Bureau at iabuk.net.
Cookie management
You can manage cookies by changing the settings in the web browser on your computer or tablet. To manage cookies on your mobile phone, you may need to refer to your handset manual.
Google Chrome
- Click the 'burger' icon in the browser's toolbar
- Select 'Settings'
- Click 'Show advanced settings'
- Choose 'Privacy' and then 'Content settings'
- To enable cookies, in the 'Cookies' section, tick 'Allow local data to be set (recommended)'. This option enables both first and third-party cookies
- To allow only first-party cookies, enable 'Block all third-party cookies without exception'
- To disable cookies, select 'Block sites from setting any data'
There are multiple levels of cookie enablement in Chrome. For more information, click here.
Microsoft Internet Explorer
Versions 9-11
- Select 'Tools' from the top of your brower's window
- Choose 'Internet Options'
- Navigate to the 'Privacy' tab
- Click 'Advanced'. Here you can choose to 'Accept' 'Block' or 'Prompt' both first and third-party cookies
- To disable cookies, tick 'Block'
There are multiple levels of cookie enablement in Internet Explorer. For more information, click here.
Microsoft Edge
- Click the menu button
- Choose 'Settings' and then 'View advanced settings'
- Under 'Cookies' choose either 'Don't block cookies' or 'Block only third party cookies'
- To disable cookies, click on 'Block all cookies'
There are multiple levels of cookie enablement in Edge. For more information, click here.
Mozilla Firefox
- Click on the 'burger' button at the top of the browser (or 'Tools' if using Windows XP)
- Select 'Options'
- Click 'Privacy'
- Set 'Firefox will' to 'Use custom settings for history'
- Select 'Accept cookies from sites' and your prefered treatment of third-party cookies
- To disable cookies, remove the check mark from 'Accept cookies from sites'
- Click 'OK' to close the window
There are multiple levels of cookie enablement in Firefox. For more informaiton, click here.
Opera
- In the browser's menu, select 'Settings'
- Under cookies, tick 'Allow local data to be set (recommended)'
- To disable cookies, select 'Block sites from setting any data'
- To stop only third-party cookies, select 'Block third-party cookies and site data'
There are multiple levels of cookie enablement in Opera. For more information, click here.
Safari
- In the menu bar, select 'Safari', then choose 'Preferences'
- Click on 'Privacy'
- Under 'Cookies and website data:', select 'Allow from the websites I visit'
- To disable cookies, select 'Always block'
There are multiple levels of cookie enablement in Safari. For more information, click here.
For general information, visit aboutcookies.org. This site includes instructions on how to amend your cookie settings for a variety of browsers and how to delete existing cookies from your computer.
If you have any specific questions or concerns about cookies, please contact support.ch@ig.com.
We are committed to keeping your personal information safe. For more information on how we handle your data, see our privacy notice.
Contact us
Our helpdesk is open 24 hours a day from 9am Saturday to 11pm Friday.
