What should I do if my desktop platform is not working?

First check our platform status page to ensure our platform is up and running
Try logging out, restarting your browser and then logging back in.
If issues persist, clear the cache from your web browser.
If you’re using our old platform and your charts are blank, try clearing your flash cache. To do this, click ‘delete all sites’ in the website storage settings panel on this page.
If your layout is not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’.
If these steps do not solve the issue please try using another web browser to access the platform. We recommend Google Chrome, but also support Microsoft Edge and Mozilla Firefox.

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