What should I do if my desktop platform is not working?

  • First check our platform status page to ensure our platform is up and running
  • Try logging out, restarting your browser and then logging back in.
  • If issues persist, clear the cache from your web browser.
  • If you’re using our old platform and your charts are blank, try clearing your flash cache. To do this, click ‘delete all sites’ in the website storage settings panel on this page
  • If your layout is not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’.
  • If these steps do not solve the issue please try using another web browser to access the platform. We recommend Google Chrome, but also support Internet Explorer and Mozilla Firefox.

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