Why has my deposit been rejected?

A deposit is normally rejected for one of two reasons:

  • The address we hold for you doesn’t match the one registered with your bank, or
  • The payment fails online

Please ensure that the address we have for you matches the address registered with the bank you’re using to fund. You can edit your address by logging in to My IG and going to the ‘settings’ tab, then selecting ‘personal details’.

The second problem can usually be resolved by contacting your bank or card issuer. Failing that, please give us a call.

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.