A deposit is normally rejected for one of two reasons:
- The address we hold for you doesn’t match the one registered with your bank, or
- The payment fails online
Please ensure that the address we have for you matches the address registered with the bank you’re using to fund. You can edit your address by logging in to My IG and going to the ‘settings’ tab, then selecting ‘personal details’.
The second problem can usually be resolved by contacting your bank or card issuer. Failing that, please give us a call.