How to Send Crypto to Your IG Account from Another Platform
Crypto transfers are executed on the blockchain and are irreversible once confirmed. IG cannot cancel, reverse, or recover a transfer where incorrect details have been provided. You are responsible for ensuring all transfer details are accurate, including the wallet address, network, token, and any required destination tag or memo. Sending assets using incorrect details will result in permanent loss of funds. Transfers are typically completed within 10–50 minutes but may take longer depending on blockchain network conditions. Delays due to network congestion are outside of IG’s control. Before initiating a transfer, ensure you understand how crypto transfers work, including the risks associated with on-chain transactions. |
To transfer cryptocurrency into your IG account, you initiate the send from your external wallet or exchange. This guide explains how the process works and what you need to check before confirming a transfer.
| If you are unsure whether a token is currently supported, check the Which Cryptocurrencies Are Supported for Transfers article or contact our support team via Chat or WhatsApp. |
Before you start
You will need the following from IG before initiating a send from your external platform:
- Your IG deposit address — a unique wallet address generated in your IG account for the specific token and network you are transferring
- The correct network — the blockchain network your deposit address is set up for (e.g. Ethereum, Solana)
- Destination tag or memo (if required) — some tokens such as XRP require an additional reference code alongside the address
To get your deposit address: log in to your IG account, go to your crypto account, select Transfer In, choose your token and network, and copy the address shown. See How to Transfer Crypto Into Your IG Account for full steps.
Important: Always use the deposit address generated in the IG app for Transfer In.
Note: If you need a new deposit address, you can generate one by selecting 'Generate new address' on the deposit address screen in the IG app. Your previous address will remain active, so any funds sent to it will still be credited. Always use the address generated for the specific token and network you are transferring. |
How does sending crypto work?
When you send cryptocurrency from one platform to another, the transaction is broadcast to the blockchain network. The blockchain records the transfer publicly and permanently. Once confirmed, it cannot be reversed.
The key details you need to provide when sending are:
- Wallet address: the destination address (your IG deposit address)
- Network: must match the network your IG deposit address was generated for
- Amount: the quantity of the token you want to send
- Destination tag / memo (if required): an additional code required by some tokens
| Note: The steps for sending vary by platform. You must follow the instructions provided by your wallet, exchange, or crypto provider. For step-by-step guidance, refer to their official help documentation. |
When sending, ensure you use your IG deposit address as the destination, select the correct network, and include a destination tag or memo if required.
What happens after I send?
Once you have confirmed the send on your external platform, return to IG to track the status. You will receive email updates as your transfer progresses. You can also check the status in Notifications on the web trading platform.
Transfers are typically completed within 10–50 minutes, though some may take longer depending on network conditions.
If your transfer has not arrived after an extended period, see Troubleshooting Crypto Transfers for guidance on what to check and how to contact support.
