How to Transfer Crypto Into Your IG Account

Crypto transfers are executed on the blockchain and are irreversible once confirmed. IG cannot cancel, reverse, or recover a transfer where incorrect details have been provided.

You are responsible for ensuring all transfer details are accurate, including the wallet address, network, token, and any required destination tag or memo. Sending assets using incorrect details will result in permanent loss of funds.

Transfers are typically completed within 10–50 minutes but may take longer depending on blockchain network conditions. Delays due to network congestion are outside of IG’s control.

Before initiating a transfer, ensure you understand how crypto transfers work, including the risks associated with on-chain transactions.

You can deposit cryptocurrency from an external wallet or exchange directly into your IG Crypto account via a blockchain transfer. This guide explains how the process works, what you need before you start, and what to check before confirming a transfer.

Note: The ability to transfer tokens is subject to change at any time, though this is expected to be infrequent. For the latest information on supported tokens, check the Which Cryptocurrencies Are Supported for Transfers article or contact our support team via Chat or WhatsApp.

Key concepts

Term	What it means
Deposit address	A unique wallet address generated by IG for you to receive cryptocurrency. It is specific to a token and network — always use the address generated for the exact asset you are sending.
Network	The blockchain network you are sending on (e.g. Ethereum, Solana). Must match exactly between your sending wallet and the IG deposit address.
Destination tag / Memo	An additional reference code required by some tokens (e.g. XRP) alongside the deposit address. If shown, it must be included — omitting it may result in funds not being credited.
QR code	A scannable code that represents your deposit address. Use this instead of copying the address manually to avoid errors.

Fees

Fee type	Amount
IG transfer fee	None
External wallet / exchange fee	Set by your provider — outside of IG's control

Before you start

To use crypto transfers, your IG Crypto account must be active, and your identity verification must be up to date. If the 'Receive' option is not visible, your verification may need updating — you'll be guided through the steps if required. See Crypto Transfer Eligibility for more information.

You will need the following from IG before initiating a send from your external platform:

Your IG deposit address — a unique wallet address generated in your IG account for the specific token and network you are transferring
The correct network — IG will display the network your deposit address is set up for; verify this matches the network you intend to send on before confirming the transfer
Destination tag or memo (if required) — some tokens such as XRP require an additional reference code alongside the address

If you are unsure whether a cryptocurrency is supported for transfers, see Which Cryptocurrencies Are Supported for Transfers.

How does sending crypto work?

When you send cryptocurrency from one platform to another, the transaction is broadcast to the blockchain network. The blockchain records the transfer publicly and permanently. Once confirmed, it cannot be reversed.

The key details you need to provide when sending are:

Wallet address: the destination address (your IG deposit address)
Network: must match the network IG displays for your deposit address
Amount: the quantity of the token you want to send
Destination tag / memo (if required): an additional code required by some tokens

Note: The steps for sending vary by platform. You must follow the instructions provided by your wallet, exchange, or crypto provider. For step-by-step guidance, refer to their official help documentation.

Terminology

The feature may be labelled differently depending on the platform you are using. The table below shows how IG's terminology maps to common alternatives.

IG terminology	Common terminology	IG app CTA
Transfer In	Deposit	Receive

Step 1 — Select the cryptocurrency you want to deposit

Log in to your IG account
Go to your crypto account
Choose the cryptocurrency you want to deposit
Select 'Receive' — IG will display your deposit address and the network it is set up for
Verify that the network shown matches the network you will use to send from your external wallet or exchange

Note: IG automatically assigns the network for your deposit address based on the cryptocurrency you select. You do not choose the network yourself. If the network shown does not match what you intend to send on, do not proceed — sending on the wrong network may result in loss of funds.

Important: The network shown in IG must exactly match the network you select when sending from your external wallet or exchange. Sending on the wrong network may result in loss of funds.

Step 2 — Get your deposit address

Once you have selected the cryptocurrency, IG will generate a unique deposit address for the relevant network. This is shown as a text address and a QR code.

Your deposit address is a long string of letters and numbers — copy it exactly or use the QR code to avoid errors
This address is unique to you and specific to the selected token and network combination
Do not use this address to send a different token — funds will not be credited and may be lost

Important:

Always use the deposit address generated in the IG Desktop app when sending crypto to your IG account. Only use the deposit address shown in the Transfer In flow in your IG account.
Even on networks that can theoretically share addresses (e.g. EVM-compatible networks), IG deposit addresses are token and network specific — always use the address generated for the exact asset you are sending.

Memo / Destination tags:

Some tokens (such as XRP) require a destination tag to be provided alongside the address when sending. Where required, this will be displayed on screen.

Note:

If a destination tag is shown, you must include it when sending from your external wallet. Omitting the destination tag may result in your funds not being credited.
If you need a new deposit address, you can generate one by selecting 'Generate new address' on the deposit address screen in the IG Desktop app. Your previous address will remain active, so any funds sent to it will still be credited. Always use the address generated for the specific token and network you are transferring.

Step 3 — Send from your external wallet

Go to your external wallet or exchange (e.g. Coinbase, Binance, MetaMask, Ledger) and initiate a transfer to the deposit address provided by IG. When sending, ensure you use your IG deposit address as the destination, select the network that matches what IG displayed, and include a destination tag or memo if required.

Make sure the wallet or exchange you're sending from supports the selected network. This step takes place outside of IG's platform.

Note: If you are unsure, send a small test transaction first before transferring the full amount.

Important — if something goes wrong:

If you send funds to an address that is not controlled by IG, recovery is not possible. IG has no ability to intervene once a transaction is confirmed on the blockchain.
If you believe you sent funds to the correct IG deposit address but selected the wrong network — for example, if you sent ERC-20 USDT to an address IG holds on the TRC-20 network — contact our support team immediately. Because the funds arrived at an address IG controls, recovery may be possible in this scenario, but it is not guaranteed and will depend on the token and network involved.

Step 4 — Track your transfer

Once you have confirmed the send on your external platform, return to IG to monitor your transfer. You can monitor your transfer through Notifications on the web trading platform and email updates.

Notifications — track the status of your transfer in real time on the web trading platform
Email — you will receive updates as your transfer progresses, including when it has been received and when it's completed

Transfers are usually completed within 10–50 minutes, though some may take longer depending on network conditions. If your transfer is subject to a manual review, this can take up to 5 business days. If any action is required, you'll see a prompt in your account.

Note: If your transfer has not arrived after an extended period, see Troubleshooting Crypto Transfers for guidance on what to check and how to contact support.

Step 5 — Transfer complete

Once processing is complete, the cryptocurrency will appear in your IG Crypto account and will be available to trade. Your transfer activity will also appear in your daily statement.

Important information