To withdraw your funds, please log in to My IG, go to the ‘live accounts’ tab, and select ‘withdraw funds’. You’re able to withdraw funds as a bank transfer (assuming all anti-money laundering regulations have been met), or back to a card as a refund.

For first time withdrawals, a bank statement showing your initial deposit and your bank account details (name and bank account number) will be required for all first-time withdrawals. This can be in the form of either a statement or screenshot of your online banking. Please email this to helpdesk.za@ig.com