How to Open Your IG Cryptocurrency Account

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[Approved by Archax 16/05/2025]

Important: We are aware of an issue where iOS users may be unable to view the individual crypto assets in their portfolio. This is a known display issue only — client assets remain secure and unaffected. A resolution has been submitted to the App Store and will be deployed once approved.

Please check for updates and install the latest version of the app to resolve the issue once available.

Cryptocurrency investing with IG in partnership with Uphold is only accessible to eligible UK clients.

Eligibility Requirements

To open an account, you must:

Be a UK resident and provide proof of address (proof can be a recent utility bill, bank statement, or government correspondence showing your full name and address within the last six months)
Complete our cryptocurrency appropriateness assessment to evaluate your understanding of cryptocurrency trading principles and associated risks.
Must meet standard account opening procedures by providing identity information and verification, along with any additional checks required based on your individual circumstances.

How Do I Open an Account as a New Client?

Step 1 - Application Procedure

Complete the online application via the IG website or mobile application
The form captures personal information, contact details, employment status, financial background, and trading experience

Step 2 - Document Requirements

Valid proof of identity: passport, driving license, or national identity card
Valid proof of address: Recent utility bill, bank statement, or government correspondence (within 6 months)
Ensure documents are clear, legible, and show the full name matching your application

Step 3 - Selfie Verification (Required for all new cryptocurrency account applicants)

The selfie verification requires you follow any prompts on the secure portal

Step 4 – 24-Hour Cooling-off Period

Once verification is completed, a 24-hour cooling-off period is required before you can deposit funds and begin trading
Upon approval, a confirmation email will be sent to you
This waiting period allows for final verification checks and is a regulatory requirement that cannot be expedited

Note: Incomplete/unclear submissions may extend the verification process.

How do I add a Crypto Account as an existing IG client?

Step 1 - Add Crypto Account

Login to your My IG Dashboard
Select 'Add an account', then choose 'Crypto' and follow the on-screen prompts.

Step 2 – Complete assessment

To comply with UK regulation, you must pass a knowledge assessment.

Step 3 - Cooling-off Period

Once you have completed your application, there will be a mandatory 24-hour cooling-off period before you can access the account
Upon approval, a confirmation email will be sent to you

What if I Have Verification Problems?

Common verification issues include poor image quality, expired documents, and mismatched personal information.

If you experience verification issues/delays, the following solutions are available:

Submit clearer or more recent documents if needed
Check your verification status in your account dashboard
Contact support for manual verification assistance

If You Don't Pass the Assessment

You will have two attempts before needing to wait 24 hours to try again. If you fail a third time, you will not be able to proceed with opening an IG Crypto account.