How Do I Fund and Withdraw from My Cryptocurrency Account?

Cryptocurrency investing is now available with IG for eligible UK-based clients. The service offers access to over 35+ cryptocurrencies.

Deposit

What Payment Methods Can I Use My Cryptocurrency Account?

IG offers two payment methods for funding your cryptocurrency account:

1. Bank Transfers

New clients who joined IG after 19 May 2025 can now use bank transfers to fund their crypto accounts via Faster Payments Service (FPS). This payment method offers:

No minimum deposit - start with any amount
Higher limits - up to £1,000,000 per transaction
Fewer rejections - unlike some card issuers

Eligibility Requirements:

Joined IG on or after 19 May 2025
Have a UK bank account with FPS
Completed your crypto account setup

Note: Existing clients may continue using card payments to deposit. Bank transfer functionality will be rolled out to all clients later in the year.

2. Credit and Debit Cards (All Clients)

Currently, only GBP credit and debit cards are accepted for funding.

Payment Method Comparison and Limits

Feature	Bank Transfer	Card Payment
Minimum deposit	None	£10
Maximum deposit	£1,000,000	£15,000-£99,999
Who can use	New clients only	All clients
Processing time	Up to 2 hours	Instant
Daily withdrawal	£25,000	£25,000

How to Make Bank Deposits to Your Crypto Account?

Bank deposits to cryptocurrency accounts must be completed through the payment widget on the Crypto section of My IG. This requirement applies to all bank transfers via Faster Payments Service (FPS) for eligible clients who joined IG since May 19th 2025.

Before you start

Check if you have:

A UK bank account in your name
Access to online or mobile banking
Passed the crypto appropriateness assessment
Completed the 24-hour cooling period

Follow these steps to deposit funds via bank transfer:

Step 1 - Access the payment widget

Log in to My IG
Go to the Crypto section
Select 'Add funds'
Choose 'Bank transfer'

Important: Only use the payment widget in the Crypto section of My IG. Do not use deposit details from other IG accounts.

Step 2 - Get your deposit details

The payment widget shows:

IG's bank details for crypto
Your unique reference number
Instructions for FPS transfer

Copy the reference exactly - Do not modify it.

Step 3 - Make the transfer

In your banking app:

Add IG as a new payee using the details shown
Enter the exact reference number
Input your deposit amount
Confirm and send

Step 4 - Track your deposit

Most transfers arrive within 2 hours
You'll receive email confirmation
Funds appear immediately once processed

What Are the Minimum and Maximum Deposit Limits?

Card Deposit Limits

User Type	Payment Method	Minimum Deposit	Maximum Transaction	Daily Limit	Weekly Limit	Monthly Limit
Users < 3 months	Debit & Credit Card	£10	£15,000	£15,000	£15,000	£50,000
Users ≥ 3 months	Debit & Credit Card	£10	£99,999	£2,000,000	£2,000,000	£2,000,000

Bank Transfer Limits

Limit Type	Amount
Minimum deposit	None
Maximum per transaction	£1,000,000
Daily withdrawal	£25,000

How Long Do Deposits Take to Process?

Card deposits: Most process instantly, allowing immediate trading after the 24-hour cooling-off period
Bank transfers: Up to 2 hours via Faster Payments Service

Why Might My Bank Reject My Payment?

Some banks may reject payments relating to cryptocurrencies. If using cards, you may see a failed deposit with a note that the card was declined by your bank.

Known banks and issuers that may reject crypto-related payments include:

Chase
JP Morgan
Starling
Clydesdale
NewDay (including John Lewis credit cards)

Note: Other banks may also reject crypto-related payments. If your payment is rejected, please try another bank card or reach out to your bank directly to confirm.

Trouble Shooting Common issues

Deposit not showing?

If your deposit doesn't appear after 2 hours:

Check you used the Crypto payment widget
Verify the reference number is correct
Contact support with your payment details:

Payment reference
Transfer time
Amount sent

Bank rejected payment?

Contact your bank to authorise
Try a smaller amount first
Check your bank's daily limits

Wrong deposit method used?

Deposits sent to other IG account details won't reach your crypto account. Always use the Crypto section widget.

Withdrawal

How Do I Withdraw from My Cryptocurrency Account?

For Card Deposits

When withdrawing funds, money must be returned to the original card used for deposit. All cards must be verified before any withdrawal can be processed.

For Bank Deposits

Step 1 - Check eligibility: Confirm you've made at least one deposit from your bank account

Step 2 - Request withdrawal

Go to your crypto account
Select 'Withdraw'
Choose your verified bank account
Enter amount (maximum £25,000 per day)

Step 3 - Confirm transaction: Review details and confirm your withdrawal

Important: You can only withdraw to bank accounts you've previously deposited from.

What are the withdrawal limits?

Limit Type	Payment Method	Amount
Minimum withdrawal	Debit Card/Bank Transfer	£1
Maximum Transaction Amount	Debit Card/Bank Transfer	£25,000
Daily Limit	Debit Card/Bank Transfer	£25,000
Weekly Limit	Debit Card	£175,000
Monthly Limit	Debit Card	£700,000

Withdrawals are typically instant but can take up to 2 working days to be processed and reflected in your bank account. This timeframe may vary depending on your bank's processing procedures.

What Are the Cryptocurrency Investment Limits?

Limit Type	Amount
Minimum trade size	£0.01
Maximum trade size	£75,000

Note: Larger trades can be broken up into £75,000 chunks.

What Currency Considerations Should I Keep in Mind?

GBP-Only: Currently, IG Crypto accounts only support British Pounds (GBP)
Currency Conversion Fees: If you're using non-GBP sources to fund your account, currency exchange fees may apply
Exchange Rate Risk: For example, stablecoins pegged to USD expose you to GBP/USD exchange rate fluctuations, affecting your returns when converting back to pounds

What Are the Limitations of an IG Crypto Account?

No Internal Fund Transfers: Internal fund transfers from other IG accounts (such as IG Share dealing account) are not permitted to IG Crypto accounts
No Digital Asset In/Out Transfers: Cryptocurrency must remain within the IG platform - external transfers are not supported
Crypto Payment Widget Required: The deposit process is different from other IG accounts. Always use the payment section within your crypto account
Bank Account Restrictions:

You must deposit from a bank account before you can withdraw to it
You can only withdraw to bank accounts you've previously deposited from
The bank account must be a personal UK account registered in your name — business accounts are not accepted.

Verification Requirements: All payment methods must be verified before withdrawals can be processed. This helps ensure the security of your funds and complies with regulatory requirements

For comprehensive information and frequently asked questions about IG's cryptocurrency offering, please refer to our dedicated FAQ section.