A card payment can be rejected for one of four reasons – these will normally be shown on the depositing screen.
- The payment was rejected by your bank. This can usually be resolved by contacting your bank or card issuer
- The payment failed online. If you think the payment was successful but can’t see the funds on your account after a few minutes, it’s likely that the payment failed online. Clear your cookies and cache, log back in and try again. If the issue persists, please give us a call
- The address we hold for you doesn’t match the one registered with your bank. Make sure the address we have for you matches the address registered with the bank you’re using to fund. You can edit your address by logging in to MyIG, going to the ‘settings’ tab and selecting ‘personal details’
- The name on the card doesn’t match the name registered on your IG account. For security reasons, your chosen card must be in the same name as your account with us. We don’t accept payments from third parties or corporate cards, even if the card is in your name
It’s important to note that we normally send money by the same method and to the same place from which it was received. So, if you made a deposit using a card, you’ll need to request a withdrawal to that card. This will avoid potential delays, as additional checks could be required otherwise.