Uploading evidence of a completed bank transfer – also known as proof of payment – can allow us to credit your account before receiving the funds.
You can use the credit for margin requirements and trading purposes
You cannot withdraw the funds or move them between IG accounts until the funds have cleared
Each proof of payment is manually processed, which may take a few minutes, and these are monitored from Monday 7.30am (AEST) until Saturday 9am (AEST). You’ll receive an email confirmation to inform you of either acceptance or rejection.
Your proof of payment must show a deposit of at least A$450/NZ$450 and must include all required information for us to credit your account successfully.
What needs to be included?
All proof of payments should be in a non-editable format (such as a screenshot or pdf of an online receipt) and must be uploaded on the same day as the transaction date. Funds must come from a bank account in your name, as we’re unable to accept funding from third-parties.
Uploading a proof of payment
Desktop
Log in to your My IG, go to the ‘Live accounts’ tab and select ‘Send proof of payment’. Follow the instructions on the screen and click ‘Submit’.
Mobile
Go to your Account tab and choose the account you want to fund, select ‘Payments’, choose ‘Send proof of payment’ and follow the instructions.
Why has my proof of payment been rejected?
Your proof of payment may be rejected for the following reasons:
Unacceptable format or display of required information
The document is editable or is missing required information
Incorrect information on either the proof of payment or transfer request document
The transfer execution date isn't 'today's' date
The transaction status is shown as 'pending' instead of 'complete' or 'processed'
Transaction amount
The amount transferred is below our required minimum
Your base currency doesn't match your transaction currency*
* You can only upload proof of payment in your base currency. If you make a deposit in a different currency, you'll need to convert the amount before entering it into the relevant box.
Other reasons
You're new to IG and haven't funded or traded before
You haven't funded or traded for over three months
The funds have already been credited to your account
You've potentially uploaded a duplicate of a document we have on record*
*If you've made multiple deposits of the same amount, you'll need to upload (in addition to your proof of payment) a receipt for each individual transaction along with a bank statement or ledger.
What happens if my payment is delayed?
We’ll credit your account with your deposit amount when we receive your proof of payment documents.
If we don’t receive the funds in a timely fashion, we reserve the right to remove the credited amount. Where this results in positions being closed or debt incurred, you’ll be liable for any negative balance.
To avoid this, you can fund via debit/credit card, Apple Pay or PayPal.