What’s accepted as proof of payment?

Any proof of payment should be in a non-editable format (such as a screenshot or pdf of an online receipt) and must be uploaded on the same day as the transaction date. Make sure that the document contains:

Your bank’s logo
Your full name
IG’s bank details as the beneficiary of the transaction
Your five-digit IG account ID and full name as the reference
The amount deposited, including the currency
The date of payment

If you’re new to IG, you’ll need to fund your account and start trading before you can upload proof of payment.

Funds must come from a bank account in your name – we can’t accept third-party funding.

Each proof of payment is manually processed, which may take a few minutes, and is monitored from Sunday 10.30pm until Friday at 11pm (SA time).

For new accounts, our proof of payment facility will be available within 24 hours of your first trade.

We may approve or reject your proof of payment at our absolute discretion. You’ll receive email confirmation of our decision.

Uploading your proof of payment

Desktop

To upload your proof of payment via desktop, log in to My IG, go to ‘live accounts’ and select ‘send proof of payment.’ Then, follow the instructions you see on the screen and click on ‘submit’.

Mobile

To upload a proof of payment on mobile, go to your account tab and choose the account you want to fund, select ‘payments’ then choose ‘send proof of payment’ and follow the onscreen instructions.

Why has my proof of payment been rejected?

If your transaction status is shown as ‘pending’ instead of ‘complete’ or ‘processed,’ your payment hasn’t been rejected and you’ll just need to wait a while for an outcome.

Otherwise, we may reject your proof of payment for the following reasons:

Unacceptable format or display of required information

The document is editable or is missing required information
Incorrect information on either the proof of payment or transfer request documents uploaded
The transfer execution date isn’t ‘today’s’ date

Transaction amount

The amount transferred is below our required minimums
Your base currency doesn’t match your transaction currency*

* You can only upload proof of payment in your base currency. If you make a deposit in a different currency, you’ll need to convert the amount before entering it into the relevant box.

Other reasons

You haven’t funded or traded in a while
The funds have already been credited to your account
You’ve potentially uploaded a duplicate of a document we have on record*

* If you’ve made multiple deposits of the same amount, you’ll need to upload (in addition to your proof of payment) a receipt for each individual transaction along with a bank statement or ledger.

What happens if my payment is delayed?

We’ll credit your account with your deposit amount when we receive your proof of payment documents.

But if we don’t receive the funds timeously, we reserve the right to remove the credited amount. Where this results in positions being closed or debt incurred, you’ll be liable for any negative balance.

To avoid this, you can consider ‘immediate funding’ by debit/credit card.

If you experience any issues with your deposit, please contact our helpdesk.