What should I do if my desktop platform is not working?

  • First check our platform status page to ensure our platform is up and running
  • Try logging out, restarting your browser and then logging back in.
  • If issues persist, clear the cache from your web browser.
  • If you’re using our old platform and your charts are blank, try clearing your flash cache. To do this, click ‘delete all sites’ in the website storage settings panel on this page
  • If your layout is not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’.
  • If these steps do not solve the issue please try using another web browser to access the platform. We recommend Google Chrome, but also support Internet Explorer and Mozilla Firefox.

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.