How Do I Secure My Cryptocurrency?

Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more about the risk involved.
[Approved by Archax 16/05/2025]

Important: We are aware of an issue where iOS users may be unable to view the individual crypto assets in their portfolio. This is a known display issue only — client assets remain secure and unaffected. A resolution has been submitted to the App Store and will be deployed once approved.

Please check for updates and install the latest version of the app to resolve the issue once available.

What security certifications does Uphold have?

Uphold maintains:

SOC 2 Type 2 certification
ISO 27001 certification
PCI/DSS compliance

These certifications ensure your assets are protected by thoroughly vetted systems.

How does Uphold protect my assets?

Deploys layered defenses to limit potential attacks
Uses encryption to secure transactions and personal data
Maintains 24/7 Security Operations Centre
Conducts regular security audits and penetration testing
Operates a Bug Bounty Programme through Intigriti

How do I protect my account?

Create a strong password: Use unique combinations of letters, numbers, and special characters that aren't used elsewhere, change it regularly, and never share it with anyone. Uphold will email you about unusual account activity.
Enable two-factor authentication (2FA): Activate 2FA immediately after account creation, preferably using an authenticator app instead of SMS. Store backup codes securely and never share your 2FA codes.
Watch for phishing attempts: Be suspicious of emails claiming to be from IG or Uphold requesting security information, messages with suspicious links, requests for credentials, or unsolicited investment offers. Contact official support directly if unsure.
Keep devices and connections secure: Never leave devices unattended while logged in, avoid public Wi-Fi, use secure connections (https/padlock symbol), install security software, enable firewall protection, and always log out when finished.

How does Uphold protect my identity?

Uphold secures your personal information through:

Data encryption meeting international standards
Robust KYC (Know Your Customer) processes
Anti-Money Laundering controls
Real-time monitoring of unusual activity
Background checks for all staff
Regular security and privacy training

How are my transactions secured?

Payment Card Industry Data Security Standard

Uphold is certified to PCI/DSS, ensuring:

Secure processing of payment information
Protection from fraudulent use
Continuous system monitoring
Immediate response to detected threats

Transparency features

Uphold's technologies allow you to:

Verify their reserve holdings
Confirm your funds are safe
Check transaction flows and assets
View real-time valuation of your cryptocurrency portfolio

Cryptocurrency investments involve significant risks alongside potential opportunities. These investments are considered to be highly risky due to their potential for losses.