Safe sender list

Apple Mail

You will need to add our 'From' address; apoioaocliente.por@ig.com, to your address book:

1. From your inbox, open an email from IG Index

2. In the From: line, click on IG Index to bring up an options box

3. When it asks to add as a new contact, click the Add button

BlackBerry

Add our From address:  apoioaocliente.por@ig.com to your Safe Senders list:

1. Scroll up to the message header of one of our emails
    
2. Get to the field where the name is listed, click the Berry button and then click Show Address
    
3. Select and Copy the address to the clipboard
    
4. Go into Address Book and find the user
    
5. Select Save
    
6. Click to edit it, and then click the Berry button to add another email address
    
7. Paste it in and click Save

Lotus Notes

Entourage

Add our From address: apoioaocliente.por@ig.com to your Safe Senders list:

1. Open the email
    
2. Right-click the sender's email address
    
3. Select Add to Address Book in the short-cut menu
    
4. Verify the sender's contact details
    
5. Click Save

AOL

New Subscribers: You will need to add our From address: apoioaocliente.por@ig.com, to your AOL address book:

1. Click the Mail menu and select Address Book
    
2. Wait for the Address Book window to pop up, then click the Add button
    
3. Wait for the Address Card for New Contact window to load
    
4. Paste apoioaocliente.por@ig.com into the Other Email field
    
5. Make our From address the primary email address by ticking the associated check box
    
6. Click the Save button

Existing Subscribers: If our emails are in your AOL Spam Folder, please open the email and then click the This Is Not Spam button. Next, please add apoioaocliente.por@ig.com onto your address book as described above.

Mozilla Thunderbird

New Subscribers: You will need to add our From address: apoioaocliente.por@ig.com, to your Thunderbird Address Book and configure your Junk Mail Controls to add us to your Safe Senders list.

1. Click the Address Book button
    
2. Make sure the Personal Address Book is highlighted
    
3. Click the New Card button. This will launch a New Card window that has three tabs: Contact, Address & Other
    
4. Under the Contact tab, copy and paste our From address, apoioaocliente.por@ig.com into the email dialog box
    
5. Click OK

Gmail

1. Log in to Gmail
    
2. Click Settings in the upper-right corner
    
3. Click on the Filters tab, and then follow the Create a new filter link
    
4. Fill in the first step with the following details, and click the Next Step button
    
5. Fill in the second step with the following details, and click the Create Filter button

Existing subscribers: How to check if our email is in the spam folder:

1. Click Spam along the left side of any Gmail page
    
2. Tick the box next to our email
    
3. Click Not Spam button along the top

Hotmail Live Windows / Hotmail

New Subscribers: Click on Mark as Safe near the From portion of the email. Alternatively:

1. Log in to Hotmail
    
2. In the upper-right corner of your inbox click 'Options' and then select 'More Options'
    
3. Under the Junk Email click Safe and Blocked Senders
    
4. Under Safe and Blocked Senders click Safe Senders
    
5. Type apoioaocliente.por@ig.com and then click the box Add to List

Existing Subscribers: If our email is in your Junk Email Folder, open the email and click the Not Junk button. Next, check to see if our email address is in your 'Blocked Senders' list. If you see apoioaocliente.por@ig.com on this list, select it and click the Remove button. Finally, if you have not done so, add apoioaocliente.por@ig.com into your Safe List as outlined above.

Outlook Express (6+)

1. Open an email from us
    
2. Left-click the sender icon, or right-click the sender's name
    
3. Click Add To Contacts
    
4. Click Save And Close

Outlook 2010

1. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options
    
2. Click Add on the Safe Recipients tab
    
3. In the Enter an e-mail address or Internet domain name to be added to the list box, enter @ig.com
    
4. Click OK