Why have I encountered a problem with my withdrawal?

The most common reasons for a withdrawal being unsuccessful are:

1. You have deposited funds using your credit card, and now are requesting a withdrawal directly to a bank account

We'll normally remit money via the same method and to the same place from which it was received. For example, if you made a deposit using a card, upon withdrawal please ensure that you request your funds be returned to the same card (up to the deposited amount, unless you made profit).

We may let you withdraw your funds directly to your bank at our absolute discretion. In this case, we may ask you to verify the card before returning your funds.

Please note that card withdrawals take between two and five working days.

2. You have made a bank deposit and tried to make a withdrawal, and we have been unable to verify the account you deposited from

Before returning your funds, we might need to first verify the bank account you used to make a deposit or/and the receiving bank account.

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