CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

Remote Assistance

A member of our technical team will access your PC remotely and attempt to resolve your issue. Please read the Disclaimer and Recommendations below before proceeding.

DISCLAIMER

By requesting and allowing one of our representative to remotely assist you with a technical issue, you accept responsibility for any changes made to your desktop content or system settings.

IG does not assume, and is not responsible for, any liability in the linking and viewing of desktop content, the operation of the support software, or system performance.

RECOMMENDATIONS

We recommend for your security and privacy, that you exit any open applications that may be displaying content of a personal or confidential nature before initiating a remote support session with one of our representatives. We further recommend that you remain at your desktop for the entire remote session.

It's your responsibility to ensure that you back up your data on a regular basis. IG cannot be held responsible for any data loss that might occur during or after a remote session.

We undertake to take the utmost care with your computer. However, we cannot guarantee that our service will resolve your problem, or that attempting to rectify your technical issue will not cause additional problems that may require an on-site call.

Help and support

Get answers about your account or our services.

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Call 010 500 8626

Or ask about opening an account on 010 500 8624 or newaccounts.za@ig.com.

We're here 24hrs a day from 9am Saturday to 11pm Friday.

IG is a trading name of IG Markets Ltd and IG Markets South Africa Limited. International accounts are offered by IG Markets Limited in the UK (FCA Number 195355), a juristic representative of IG Markets South Africa Limited (FSP No 41393). South African residents are required to obtain the necessary tax clearance certificates in order to utilise their foreign investment allowance should the South African resident wish to open an offshore account with IG Markets Limited.

IG provides execution only services and enters into principal to principal transactions with its clients on IG’s prices. Such trades are not on exchange. IG Markets South Africa Limited is an authorised financial services provider (FSP No 41393). Whilst IG Markets South Africa Limited is a regulated FSP, CFDs issued by IG are not regulated by the FAIS Act as they are undertaken on a principal-to-principal basis.

IG Markets South Africa Limited is an authorised over-the-counter derivative provider and is regulated by the Financial Sector Conduct Authority.

The information on this site is not directed at residents of the United States or Belgium or any particular country outside South Africa and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Voted SA’s top CFD provider in Business Day Investors Monthly Annual Stockbroker Awards in 2012, best platform for Active Day Traders in 2013 and 2014, SA's best Online Broker in 2015 and 2017 and SA's best CFD provider in 2020 as well as SA's Top CFD Broker in 2021.

Remote Assistance

A member of our technical team will access your PC remotely and attempt to resolve your issue. Please read the Disclaimer and Recommendations below before proceeding.

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