Why have I encountered a problem with my withdrawal?
As a financial services firm, IG is obligated to comply with anti-money laundering regulations, which sometimes affects how quickly we can process withdrawals. This article explains the most common reasons why your withdrawal might be unsuccessful and provides clear guidance on how to resolve each issue.
If your withdrawal has been declined, you should have received an email explaining the specific reason. If you didn't receive this information, please contact our customer support team.
1. We Need to Send Your Funds Back to SourceWe're required to return money in the same method and to the same place we received it from. For example, if you made a deposit using a debit card, we would typically need to return your funds to the same card.
We may consider a suitable alternative at our absolute discretion, subject to verifications of cards, payments, or bank accounts. |
2. We Need to Verify Your Source of FundsWhen we receive a bank transfer or card payment from you, we usually don't receive the complete bank account details from which the deposit originated. Because of this, we often require you to verify your source of funds by providing a statement so we can securely return the funds to an account in your name.
Common Verification Scenarios:
|
3. We Need to Verify Your Receiving Bank AccountIf you have added a bank account we haven't verified before, we'll need to ensure we're sending your funds to a bank account held in your name. To do so, please verify your receiving bank account before requesting a withdrawal. ![]() Example of a bank statement suitable for verification. Ensure it shows your name, account number, and bank details. ![]()
|
4. Your Card Provider is Preventing Us from Returning FundsIf your card withdrawal gets rejected instantly, it was most likely declined by your card issuer. We recommend verifying your initial card payment to us and requesting a withdrawal to the linked bank account instead.
|
5. Your Bank Details Are InvalidIf we're unable to process your withdrawal due to invalid bank details, please check your bank details registered with IG to ensure they are correct. For international transfers and transfers within UK, the correct format is:
How to Check Your Bank Details:On Desktop: Go to your My IG dashboard under 'live accounts', and select 'card/bank details' ![]() On Mobile App: Tap 'account' in the bottom right of the app, select 'withdraw funds', and then 'cards & accounts' ![]() |
6. Your Funds Are Not Available to WithdrawWhen selling equities on a share dealing or ISA account, there's a 2-to-3-day settlement period before your funds become available to withdraw. Example Settlement Timeline:
During the settlement period, the value will appear as a credit to your account should you wish to trade, but you cannot withdraw these funds until settlement is complete. For more information on settlement periods, click here. |
Frequently Asked Questions
How long does verification take?
Why is my withdrawal not in my account after 7 days?
I've changed cards since opening my account. What should I do?