How do I access the Wallet?
Tap Wallet from the bottom navigation bar. You will see your total Available to invest balance at the top, with Add money and Move money buttons below. Scroll down to see individual account cards for each account you hold.
What do the account cards show?
Each account card shows the account name and current balance. The card state varies depending on the account status:
Activated (no funds) — shows 'Deposit instantly to get started' with a Start investing / Add money button.
Activated (funds held) — shows the current balance and Add money / Move money buttons.
Pending — shown while your application is being reviewed: 'Quick review in progress — Our team is reviewing your details'.
Blocked — shown if we were unable to verify your details: 'We couldn't verify your details. Our team can help explain your options.' with a Contact us button.
On hold — shown while a document check or additional verification is in progress.
ISA cards additionally show your annual ISA allowance remaining (for example, Allowance 26/27 £16,500.23/20k). JISA cards show the JISA annual allowance (£9,000). Crypto cards show your staking position if applicable.
What can I see in the account overview?
Tap any account card to open the account overview. The metrics shown vary by account type:
GIA and ISA accounts
GIA and ISA accounts
Total value: the combined value of your cash and positions.
P&L: the combined profit or loss across all your open positions.
Available to invest: the cash held in your account ready for investing. This includes cash from pending sell orders and excludes cash reserved for pending buy orders.
Invested: the purchase cost of your shares.
Available to withdraw: the cash available for immediate withdrawal. This may be less than your available cash if you have unsettled cash from recent sell orders.
Interest on cash: 3.75% AER variable on uninvested cash (see below).
CFD and Spread Bet accounts
CFD and Spread Bet accounts
Equity: your account value including unrealised P&L on open positions.
P&L: the combined profit or loss across all your open positions.
Available cash: cash minus the amount reserved for buy working orders.
Margin: the minimum equity required to maintain your positions.
Available to withdraw.
Crypto accounts
Crypto accounts
Total value: total value of your cryptocurrency portfolio.
P&L: aggregate profit or loss.
Crypto assets: total value of your crypto assets (excluding stablecoins).
Stablecoins: total value of your stablecoin holdings.
Max available to trade: cash funds from investment and trading accounts that can be used to fund crypto trades. Only one account can be used per trade.
Note: Tapping any metric in the account overview displays a definition of that term.
What is interest on cash?
IG pays 3.75% AER variable on uninvested cash held in qualifying accounts, up to £100,000. The rate is variable and subject to change in line with the Bank of England base rate.
To qualify, you must be a UK client and have had an active open position or have traded in the previous calendar month. Interest is calculated daily and paid the following calendar month.
What tabs are available in each account?
The tabs shown depend on the account type:
GIA — Overview, Positions, Orders, History
ISA — Overview, Orders, History
JISA — Overview, Positions, Orders, History
Crypto — Overview, Positions, Orders, History
What does the Positions tab show?
The Positions tab shows all your open positions. For invest accounts (GIA, ISA, JISA), positions show the instrument, number of shares, current value, and P&L.
Tap any position to go to its product details page.
What does the Orders tab show?
The Orders tab shows all submitted orders including working orders, fulfilled orders, and rejected orders.
Each order shows: order type (market or limit), direction, size or number of shares, price or level, stop and limit settings, expiry, and order ID.
Order statuses include: Order sent, Fully filled, Position opened, Position/s closed, Order cancelled, Rejected: Closing orders only, Rejected: Insufficient funds.
To cancel a working order, tap the order and select Cancel. You will be asked to confirm. If the cancellation fails because the market is closed, you will see: You're unable to close the order now as the market is closed. Please try again when the market opens.
What does the History tab show?
The History tab shows your trading and money movement history. You can filter by:
Type — Deals (buy/sell orders), Transactions (deposits, withdrawals, transfers, interest, dividends), or Orders.
Time period — Past 24 hours, Past 7 days, Past 30 days, or a custom date range.
What statements are available in my account?
Tap the document icon at the top right of the account overview to access statements. The statement types available differ by account:
GIA, ISA, and JISA accounts:
Transaction statements — daily, monthly, or annual. Shows your investment activity.
Costs & charges statements — annual only.
Consolidated Tax Certificate (CTC) — annual. A summary of any dividends received in a full tax year.
Transaction statements — daily, monthly, or annual.
All statements can be downloaded as a PDF to your device.
What are the ISA-specific features in the account overview?
The ISA account overview includes two additional fields:
Allowance — shows your remaining annual ISA allowance (for example, Allowance 26/27 £16,500.23/20k). The annual limit is £20,000.
Replaceable funds — the total amount withdrawn from your ISA this tax year minus any recontributions. Your IG ISA is flexible, meaning you can replace withdrawn amounts before 5 April without using additional allowance.
The ISA overview also shows a Transfer ISA option: 'Move your existing ISA to IG and keep your full £20,000 tax-free allowance intact.'
What are the JISA-specific features in the account overview?
The JISA account overview shows the remaining annual JISA allowance (£9,000 per tax year). There is no Withdraw button on JISA accounts — funds can only be withdrawn when the child turns 18.
What are the Crypto-specific features in the account overview?
The Crypto account overview has a Receive button to receive crypto from external wallets.
The History tab on the Crypto account shows buy, sell, and swap orders alongside incoming transfers. Transfer history items update as the transfer progresses through the following statuses:
Deposit detected: deposit detected, security and identity checks are running.
Deposit verification needed: you need to confirm ownership of the sending wallet.
Deposit processing: your ownership information is being reviewed.
Deposit complete: funds have been credited.
Deposit rejected: the deposit was flagged for security reasons or ownership could not be verified.
Each transfer entry shows the transaction hash, network, amount (in the relevant cryptocurrency), fee (0% always), and the receiving wallet address.
How do I rename an account?
Tap the pencil icon at the top right of the account overview screen. Account names can be up to 240 characters.
Frequently asked questions
Where can I find my profit and loss?
Your P&L is shown in the account overview. Tap any account card from the Wallet to see your combined profit or loss across all open positions. You can also see P&L at position level in the Positions tab.
Why was my order rejected?
Orders can be rejected for a number of reasons, including: insufficient funds in your account, or because only closing orders are permitted on your account at that time. The Orders tab shows the rejection reason next to each order.
Where do I find my statements and tax forms?
Tap the document icon at the top right of the account overview screen. Statements are available by account type — transaction statements, P&L statements, costs and charges statements, and an annual Consolidated Tax Certificate for invest accounts.
What is a Consolidated Tax Certificate?
A Consolidated Tax Certificate (CTC) is an annual summary of any dividends you have received in a full tax year. It is available for GIA, ISA, and JISA accounts and can be downloaded as a PDF.
What is the ISA replaceable funds figure?
Replaceable funds shows the total amount you have withdrawn from your ISA this tax year minus any recontributions. Because your IG ISA is flexible, you can replace withdrawn amounts before 5 April without using additional annual allowance.
Can I withdraw from my JISA?
No. Funds held in a JISA cannot be withdrawn until the child turns 18. There is no Withdraw button on JISA accounts.
How do I receive crypto?
From the Crypto account overview, tap Receive to receive crypto from an external wallet. Your transfer will progress through several statuses — from Deposit detected through to Deposit complete — which you can track in the History tab.
What does 'Deposit verification needed' mean on my crypto transfer?
This status means you need to confirm ownership of the sending wallet before your deposit can be processed. Follow the on-screen instructions to complete the verification. Once confirmed, your transfer will move to Deposit processing.
What is interest on cash and how do I qualify?
IG pays 3.75% AER variable on uninvested cash held in qualifying accounts, up to £100,000. To qualify, you must be a UK client and have had an active open position or have traded in the previous calendar month. Interest is calculated daily and paid the following calendar month.