New Clients - This section applies to clients who are new to IG and are using the app for the first time.
New Clients - This section applies to clients who are new to IG and are using the app for the first time.
For new clients before you can fund your account, you must complete onboarding. Until onboarding is complete, you will not have a wallet card and will be unable to fund or trade.
For more information on onboarding, please visit How do I complete onboarding on the IG app?
Existing Clients - This section applies to clients who already have an IG account and are logging in to the new app.
Existing Clients - This section applies to clients who already have an IG account and are logging in to the new app.
For existing clients, your Wallet is accessible immediately. You can add money at any time.
How do I add money to my account?
From the Wallet, tap Add money.
Select the account you want to add funds to.
Choose your preferred payment method.
Enter the amount and complete the payment.
You will be returned to the Wallet home screen.
You can also tap Available to invest on the Homepage, Watchlist, or Discover tabs to add money without navigating to the Wallet first.
What payment methods are available?
Pay by Bank — instant transfer
Apple Pay
Card payment (debit or credit)
Manual bank transfer — processing time 3 to 5 business days
Transfer in for stocks — coming soon
How do I add money from the Discover or Portfolio tab?
Tap the Available to invest button at the top of the screen on the Homepage, Watchlist, and Discover tabs to add money without navigating to the Wallet first.
How do I move money between my accounts?
From the Wallet, tap Move money. Select the account to move from and the account to move to, then enter the amount.
If an account has no funds, the Move money and Withdraw buttons for that account are inactive.
For ISA accounts, the screen shows how much of your annual ISA allowance you have remaining.
Can I fund from the deal ticket?
Yes. If you try to place a trade and do not have enough funds, the deal ticket shows the exact shortfall and offers two options:
Move money: instantly move the minimum required amount from another account. The deal ticket shows: 'Instantly move at least £111.32 to open this position in GIA.' You can only move the minimum shortfall — not more.
Add money: deposit funds via Pay by Bank (recommended, instant) or Apple Pay. Quick amounts of £250, £1,000, £2,500, and £5,000 are shown as shortcuts.
For ISA accounts, the ISA annual allowance is enforced during the move or add flow. If you try to move or add more than your remaining ISA allowance, you will see: 'You have exceeded your ISA deposit limit. The most you can move/add is £999.99.'
Outcome messages:
Transfer success: 'Money moved successfully. £112.32 was moved from Main account to GIA / JISA.'
Transfer failed: 'Transfer failed. There was an error with your transfer, please try again.'
Deposit success: 'Deposit successful. £112.32 was added to your GIA.'
Payment cancelled: 'We were unable to process this request.'
Deposit failed: 'There was an error with your payment, please try again.'
Frequently Asked Questions
Why can't I fund my account yet?
Why can't I fund my account yet?
If you are a new client, you must complete onboarding before you can fund your account. Until onboarding is complete, you will not have a wallet card and will be unable to fund or trade.
How long does a bank transfer take?
How long does a bank transfer take?
Manual bank transfers take 3 to 5 business days to clear. For instant funding, use Pay by Bank, Apple Pay, or card payment.
Can I save my card details for future deposits?
Can I save my card details for future deposits?
Card payment is available as a deposit method. For the fastest deposits, Pay by Bank and Apple Pay are recommended as they are instant.
Can I move money between my accounts?
Can I move money between my accounts?
Yes. From the Wallet, tap Move money, select the account to move from and the account to move to, then enter the amount. If an account has no funds, the Move money button will be inactive.
What happens if a transfer fails?
What happens if a transfer fails?
If a transfer fails you will see: 'Transfer failed. There was an error with your transfer, please try again.'
If a deposit fails you will see: 'There was an error with your payment, please try again.'
How do I fund quickly from the deal ticket?
How do I fund quickly from the deal ticket?
If you do not have enough funds when placing a trade, the deal ticket shows the exact shortfall and gives you two options - Move money to instantly transfer funds from another account, or Add money to deposit via Pay by Bank or Apple Pay.
Quick deposit amounts of £250, £1,000, £2,500, and £5,000 are shown as shortcuts.
Can I withdraw money from the app?
Can I withdraw money from the app?
Withdrawal options are available from the Wallet. If the Withdraw button is inactive, it means the account has no available funds to withdraw.
Why are my Move money and Withdraw buttons greyed out?
Why are my Move money and Withdraw buttons greyed out?
The Move money and Withdraw buttons are inactive when an account has no available funds. Add money to your account first before attempting to move or withdraw.