Login troubleshooting guide
If you are unable to log in or would like to change any of your details, follow the simple troubleshooting steps below.
Forgot your login details?
If you’ve forgotten your username or need to reset your password, you can do so here.
Need to change your username or password?
To update your username or password, please:
1. Log in to your My IG dashboard via a web or mobile browser (not the app)
2. Go to ‘settings’
3. Click on ‘username & password’
Still unable to log in?If you still cannot log in after following the above steps, your account may be locked or suspended. Please contact our helpdesk. Our agents are available to assist you and help unlock your account securely. |
