Desktop
If you’ve lost or forgotten your login details, click on ‘forgotten your login details’, as shown below. Then, enter your registered email address to retrieve your login details.
Mobile
If you’ve lost or forgotten your login details, open the IG mobile trading app and tap on ‘forgotten your details’ on the login page. Then, follow the prompts to reset your password.
After you request a reset
You will receive an email confirming your username, with a 'Password Reset' button. This link is valid for one hour - if it expires, you will need to submit a new request.
Clicking the button takes you to a page where you can set a new password. Your new password must have a minimum of eight characters, one upper case letter, one lower case letter and one number.