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Troubleshooting MT5 Connection Issues

Troubleshooting MT5 Connection Issues

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.
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Why Isn't MT5 Working?

Check the bottom right corner of your platform for error messages.

Title: MT5 bottom bar showing connection error message - Description: MT5 bottom bar showing connection error message

MT5 status bar — error messages appear in the bottom right corner

How to Fix 'Invalid Account' Errors?

Step 1 – Check Login Details

  1. Verify your 5 or 6-digit MT5 account number

  2. Confirm your MT5 password (not your IG password)

  3. Check server selection

Step 2 – Login Again

  1. Close MT5 completely

  2. Reopen MT5

  3. Enter correct details

How to Fix 'No Connection' Errors?

Step 1 – Check Server Selection

Select the correct server from the dropdown:

  • Live accounts: IG-Live

  • Demo accounts: IG-Demo

Step 2 – Manually Enter Server Address

  1. Type server address manually: mt5.ig.com:443

  2. Try connecting again

What if the Problems Persist?

  1. Check your internet connection

  2. Restart your computer

  3. Reinstall MT5 if necessary
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Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.

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