We want to clarify that IG International does not have an official Line account at this time. We have not established any official presence on Line messaging platform. Therefore, any accounts claiming to represent IG International on Line are unauthorized and should be considered as fake.
CFDs are complex instruments. 71% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money. CFDs are complex instruments. 71% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money.

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Help and support / MT5

How to Reset Your MT5 Live Account Password?

Password reset functionality for MT5 accounts is managed through the My IG platform, providing users with secure access to account credential management.

How Do I Reset My Password Through My IG?

Step 1 - Log Into My IG

Go to your IG Dashboard
Log in with your IG credentials
Navigate to your account overview

Step 2 - Find MT5 Account Settings

Look for your MT5 account section
Find "Reset Password" next to your MT5 account
Click the reset option

Step 3 - Complete Password Reset

You'll be redirected to Settings > Reset MetaTrader password
Follow the on-screen instructions
Submit your reset request

Step 4 - Check Your Email

New password will be emailed to your registered address
Check your inbox and spam folder
Use the new password to log into MT5

Still Unable to Log In?

If you still cannot log in after following the above steps, please contact our helpdesk. Our agents are available to assist you and help unlock your account securely.

Never share your MT5 password with anyone. IG will never ask for your password via email or phone.

Related questions

How to Deposit Funds to MT5 and Withdraw From It

Troubleshooting MT5 Connection Issues

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The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 71% of retail client accounts lose money when trading CFDs, with this investment provider. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how this product works, and whether you can afford to take the high risk of losing your money.

CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

IG provides an execution-only service. The information in this site does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result.

The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc. IG International Limited receives services from other members of the IG Group including IG Markets Limited.