IG Client Services Helpdesk

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.

Check the bottom right corner of your platform for error messages.

How to Fix “Invalid Account” Errors?

Verify your 5 or 6-digit MT5 account number

Confirm your MT5 password (not your IG password)

1. Verify your 5 or 6-digit MT5 account number
2. Confirm your MT5 password (not your IG password)
3. Check server selection

1. Close MT5 completely
2. Reopen MT5
3. Enter correct details

How to Fix “No Connection” Errors?

- Live accounts: IG-LIVE
- Demo accounts: IG-DEMO

Step 2 - Manually Enter Server Address

Type server address manually: mt5.ig.com:443

1. Type server address manually: mt5.ig.com:443
2. Try connecting again

1. Check your internet connection
2. Restart your computer
3. Reinstall MT5 if necessary

Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.

If you’re still experiencing issues after completing the above steps, please contact <a href="https://www.ig.com/uk/contact-us" rel="nofollow noopener noreferrer" target="_blank">our helpdesk</a> via live chat, WhatsApp, email, or telephone for further assistance.

Troubleshooting MT5 Connection Issues

The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 71% of retail client accounts lose money when trading CFDs, with this investment provider. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how this product works, and whether you can afford to take the high risk of losing your money.

CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

IG provides an execution-only service. The information in this site does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result.

The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc. IG International Limited receives services from other members of the IG Group including IG Markets Limited.

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Troubleshooting MT5 Connection Issues

Why Isn't MT5 Working?

How to Fix “Invalid Account” Errors?

Step 1 - Check Login Details

Step 2 - Login Again

How to Fix “No Connection” Errors?

Step 1 - Check Server Selection

Step 2 - Manually Enter Server Address

What if the Problems Persist?