IG Client Services Helpdesk

Password reset functionality for MT5 accounts is managed through the My IG platform, providing users with secure access to account credential management.

How Do I Reset My Password Through My IG?

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If you still cannot log in after following the above steps, contact us via <a href="https://www.ig.com/uk/contact-us" rel="nofollow noopener noreferrer" target="_blank">live chat</a> or <a href="https://wa.me/message/CZIYZLSO7TV7M1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a> — our team will help unlock your account securely.

Never share your MT5 password with anyone. IG will never ask for your password via email or phone.

How to Reset Your MT5 Live Account Password?

The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 71% of retail client accounts lose money when trading CFDs, with this investment provider. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how this product works, and whether you can afford to take the high risk of losing your money.

CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

IG provides an execution-only service. The information in this site does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result.

The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc. IG International Limited receives services from other members of the IG Group including IG Markets Limited.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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How to Reset Your MT5 Live Account Password?

How Do I Reset My Password Through My IG?

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