Costs, rebates and margins
Your privacy is important to us. This statement outlines our policy on how we manage the personal information we hold about our customers, shareholders and others. It applies to our Australian branch and, unless clearly stated otherwise, to all organisations in the IG group of companies.
It is our policy to respect the confidentiality of information and the privacy of individuals. We are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act.
We are committed to being open and transparent about how we use personal information. Where our documents or interactions with you ask for personal information, we will generally state the purposes for its use and to whom it may be disclosed.
Our business is to meet our customers' needs for a range of financial services. To do this effectively, we need to collect certain personal information. Please also note that because of the nature of the services we provide and our associated regulatory obligations we do not have the option of allowing you to deal with us on an anonymous basis.
Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our customers. The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, trading statements, financial statements, credit reporting information and employment details.
We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources. For example, credit information or identity checks.
Please note that we may record our telephone conversations with you.
We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy. Unless you are informed otherwise, the personal information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products and giving you ongoing information or opportunities that we believe may be relevant to you. We may also use your personal information for business planning purposes including product development and internal research.
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
We may take reasonable steps to require that organisations both within and outside the IG group of companies who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with either the Australian Privacy Principles or their local privacy regime and this policy. You should be aware however that our ability to enforce the Australian Privacy Principles or any other contractual privacy obligation against overseas recipients and to take action in relation to any breach may be very limited and/or far less effective than it would be if such recipients were Australian based.
Because the Australian Privacy Principles may not apply or be enforceable against some overseas recipients we understand that you may choose not to disclose your personal information to us. However, if you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
If you provide us with personal information that we have not requested then we will endeavour to only retain the information that we are otherwise entitled to hold because of the products and services we provide. However, if this additional information is surplus to our requirements but is provided to us in a manner where it is combined with information that we are either required or entitled to retain then you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information.
As noted above, we may use your personal information to let you know about products and services or promotions or other opportunities in which you may be interested. If you no longer wish to receive such communications please phone us on +61 (3) 9860 1711, or write to us at: IG Markets, Level 15, 55 Collins Street, Melbourne VIC 3000, or email: firstname.lastname@example.org.
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website(s), when you return, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on our website(s), including presenting web pages according to your needs or preferences.
Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of ig.com if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.
Please note that social media sites such as Twitter and Facebook will require you to manage your cookie preferences directly with them.
Some personal information we hold is sensitive. The way we use tax statements and information received from a credit reporting agency about an individual may also be restricted by law.
Sensitive information may be relevant to credit and other applications. It is our policy that sensitive information will be used and disclosed only for the purposes for which it was provided, unless the customer agrees otherwise or the use or disclosure of this information is allowed by law.
We train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.
We have an appointed Privacy Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act.
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and, irrespective of the format of the information, take steps to protect the personal information we hold from interference, misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
As information is more commonly held in electronic form we take our obligations to protect electronically held personal information very seriously. This includes ensuring we meet OAIC guidelines regarding the appropriate levels of information and software security, governance and associated procedures.
We endeavour to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone, by email from your registered email address or online via the electronic trading service.
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.
If you want to:
phone us on 1800 601 734 or +61 (3) 9860 1734, email us at email@example.com or write to us at:
55 Collins Street