How do I transfer my shares or ISAs from IG to another broker?
Transfers of your investments from IG to another broker can differ depending on the location of your receiving broker.
For all brokers, the receiving broker must follow their transfer-in process and submit the request to IG. Please contact your receiving broker to initiate the transfer and ensure they reach out to us directly.
Please inform your receiving broker to submit the transfer request to us via email only. We will not accept transfer requests sent via post.
Please note: If you wish to transfer delisted or suspended stocks, the receiving broker must first confirm they can accept them before IG can proceed with the transfer. Please check with your receiving broker first, then contact giatransfers@ig.com to arrange the transfer. |
You'll also need to send an email from your registered email address to:
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The email should contain the following information:
- The full details of your transfer request
- Your IG account ID of the account you are transferring from. Your IG account ID is a five-character code that can be either alphabetic (like ABCDE) or alphanumeric (like CX17H).
- Your receiving account reference
- The direct email address of your receiving broker's transfers team
- Where a wet signature is required, digital signatures will not be accepted.
Once received, IG will update you via email accordingly. Please note that you may be out of the market for a period while the transfer takes place.
Frequently Asked Questions
Can I transfer partial cash from my ISA?
Yes. You can make partial cash transfers from your ISA, including:
- Cash from your current tax year subscriptions
- Cash from previous tax year subscriptions
- A combination of both
The partial transfer will not affect your remaining ISA holdings or allowance.
Why was my transfer request rejected?
Common reasons for transfer rejection include:
Documentation and account issues:
- Address mismatch between your IG account and the receiving broker
- Missing or incorrect account reference numbers
- Transfer request sent by post instead of email
Settlement and compatibility issues:
- Receiving broker doesn't support the specific shares or instruments
- Corporate action in progress affecting the shares
- Shares not yet settled in your account
Compliance concerns:
- Identity verification requirements not met
- Suspicious activity flags requiring additional checks
If your transfer is rejected, we will notify you with the specific reason and steps needed to resolve the issue.
Why do I need to provide a bank statement for a transfer out?
IG may request bank statements as part of our Anti-Money Laundering (AML) verification checks. This helps us:
- Verify the destination account belongs to you
- Confirm the receiving broker's details match our records
- Ensure compliance with regulatory requirements
Bank statements should clearly show your name and the receiving broker's account information.
How do I process a DRS (Direct Registration System) transfer out?
To process a DRS transfer out, please provide the following details to giatransfers@ig.com:
- Your IG account number
- Full name as registered on the account
- Current residential address
- Stock name and ticker symbol
- Number of shares to transfer
- Receiving registry name
- Receiving account number
Timeline: 2–3 working days.
Can I cancel a transfer request?
Yes, if the transfer hasn't been completed. To cancel a transfer request:
- Send a cancellation request via email to giatransfers@ig.com
- Include your account number and transfer reference
- State clearly which transfer you wish to cancel
Once a transfer has been completed and settled, it cannot be reversed through cancellation.
Important
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