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Which email address should I use for my transfer request?

Which email address should I use for my transfer request?

When submitting a transfer request, please use the email address that matches your account type and the nature of your transfer. Using the correct inbox ensures your request is picked up by the right team without delay.

When should I use isacashtransfers@ig.com?

Use this inbox if you hold an ISA or Junior ISA and want to transfer a cash-only portfolio to or from another provider.

This inbox covers:

  • Cash-only ISA and Junior ISA transfers to IG from another provider

  • Cash-only ISA and Junior ISA transfers from IG to another provider

Please note: This inbox is not for deposits, withdrawals, payments, or Bed and ISA requests.

When should I use isastocktransfers@ig.com?

Use this inbox if you hold an ISA or Junior ISA and want to transfer a portfolio of stocks, or stocks and cash combined, to or from another provider.

This inbox covers:

  • ISA and Junior ISA stock-only transfers to or from another provider

  • ISA and Junior ISA transfers involving both stocks and cash, to or from another provider

Please note: This inbox is not for Bed and ISA requests. For Bed and ISA transfers, please refer to the ‘How do I transfer shares from my IG share dealing account to my IG ISA?’ article.

When should I use giatransfers@ig.com?

Use this inbox for all Share Dealing account (non-ISA) transfers and related enquiries.

This inbox covers:

  • Standard Share Dealing account transfers — stocks only, cash only, or stocks and cash combined — to or from another provider

  • General Share Dealing account transfer enquiries

  • Dematerialisation of share certificates

  • SRN and issuer-sponsored transfers (Australian market stocks)

  • DRS (Direct Registration System) transfers (US market stocks)

  • Internal stock transfers between two IG Share Dealing accounts

  • Form E and registry-to-broker transfers

  • Transfers from non-UK providers

  • Rematerialization of shares

Related Articles
How do I transfer my shares or ISAs from another broker to IG?
How do I transfer my shares or ISAs from IG to another broker?
How do I transfer my shares to a sub-account, spouse, or relative?
How do I transfer share certificates or shares held with a UK registrar to IG?
How do I transfer shares from my IG share dealing account to my IG ISA? (Bed and ISA)
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