You can access Settings from the Wallet screen by tapping the settings icon in the top right corner.
What can I find in Settings?
Settings contains the following sections:
Personal details: view and update your name, mobile number, email address, and residential address.
App settings: manage app-level preferences.
Security & privacy: manage biometrics, two-factor authentication, and account closure.
Learn: links to IG Academy.
Support: links to Help & Support articles.
Contact us: WhatsApp and Live chat.
Legal: links to Terms and agreements.
Documents: access your W-8BEN form and other regulatory documents.
Log out.
How do I update my personal details?
Tap Personal details to view your current name, mobile number, email address, and residential address. Tap Edit next to any field to update it.
Each update requires verification:
Mobile number: enter the new number and verify with a code sent to your phone.
Email address: enter the new address and verify with a code sent to your email.
Residential address: update your house number and street name, address line 2 (optional), city, postcode, and country.
If an update fails, you will see: Please try again.
How do I manage Security and Privacy?
Tap Security & privacy to access the following options:
Biometrics — enable or disable Face ID or Touch ID to log in without a PIN.
Two-factor authentication — set up an authenticator app and optional SMS or email backup codes.
Reset Metatrader password — available only if you have MT4 or MT5 accounts.
Close account(s) — submit a request to customer services to close your account. Your account is not closed immediately — our team will process your request.
How do I enable biometrics?
Tap Biometrics and enter your PIN to confirm. You will then be prompted to allow Face ID or Touch ID. Once enabled, you can use biometrics instead of your PIN to log in.
To disable biometrics, tap Biometrics again and enter your PIN to confirm.
How do I set up two-factor authentication (2FA)?
Two-factor authentication adds an extra layer of security to your account. To set it up:
Download an authenticator app such as Google Authenticator or Microsoft Authenticator.
Copy the key code shown in the app and paste it into your authenticator app.
Open your authenticator app and enter the 6-digit code it generates.
Tap Verify to complete setup.
Once set up, you will be prompted to enter your authenticator code each time you log in.
You can also activate SMS or email as a backup authentication method. Tap Activate SMS backup or Activate email backup and follow the prompts to verify with a 6-digit code.
To deactivate your authenticator app or a backup method, enter the relevant 6-digit code to confirm.
Note: If you need help with 2FA, visit ig.com/en/help-and-support/accounts-and-statements/my-accounts/two-factor-authentication
How do I close my account?
Before you can close any of your accounts, you must bring them to a zero balance by:
Selling your investments or transferring them to another provider.
Withdrawing all your cash.
Cancelling any queued or pending orders.
Once completed, tap Close account(s) in Security & privacy to submit a closure request to our customer services team.
Your account is not closed immediately — our team will process your request. You will have access to your accounts for 90 days after we process your closure request — for example, to receive and withdraw any pending dividends — but you will not be able to deposit or invest during this period.
How do I access the W-8BEN form?
Tap Documents in Settings to find your W-8BEN form. Before you can invest in a US stock or ETF, you must submit a W-8BEN form. This is a regulatory requirement that allows non-US persons to invest in US stocks and ETFs and reduces withholding tax on US dividends from 30% to 15%.
If you have already completed the W-8BEN form on another IG platform, it carries over automatically and you do not need to resubmit.
Tap Continue to open the in-app W-8BEN form and complete the IRS certification.
How do I contact IG from within the app?
Tap Contact us in Settings to access:
IG is available 24 hours a day from 8am Saturday to 10pm Friday.
Frequently Asked Questions
How do I change my email address?
Tap Settings from the Wallet screen, then tap Personal details. Tap Edit next to your email address, enter your new address, and verify with a code sent to your email.
How do I update my mobile number?
Tap Settings from the Wallet screen, then tap Personal details. Tap Edit next to your mobile number, enter your new number, and verify with a code sent to your phone.
How do I enable Face ID or Touch ID?
Tap Settings from the Wallet screen, then tap Security & privacy. Tap Biometrics, enter your PIN to confirm, and follow the on-screen prompts to enable Face ID or Touch ID.
How do I set up two-factor authentication?
Tap Settings from the Wallet screen, then tap Security & privacy. Tap Two-factor authentication and follow the on-screen steps to link your authenticator app. You will need to download an authenticator app such as Google Authenticator or Microsoft Authenticator before you begin.
How do I close my account?
Before closing your account, you must sell or transfer your investments, withdraw all cash, and cancel any pending orders. Once your account is at a zero balance, tap Settings, then Security & privacy, then Close account(s) to submit a closure request to our customer services team.
Where do I find my W-8BEN form?
Tap Settings from the Wallet screen, then tap Documents. Your W-8BEN form is listed here. If you have already submitted a W-8BEN on another IG platform, it carries over automatically and you do not need to resubmit.
How do I contact IG from the app?
Tap Settings from the Wallet screen, then tap Contact us. You can reach us via WhatsApp or Live chat. IG is available 24 hours a day from 8am Saturday to 10pm Friday.