How do I set up two factor authentication?

Your account’s security is our priority – which is why we recommend two-factor authentication (2FA). It’s easy to set up, and you’ll be familiar with the process from other financial platforms.

What is 2FA?

Two-factor authentication (2FA) is a second security layer for your account protecting against unauthorised access. In addition to your regular password, 2FA requires a one-time password (OTP) generated either by authenticator app, email or mobile phone.

Please note that enabling 2FA is mandatory for all users in order to comply with regulatory requirements and to ensure high level of protection for your account.

How do I set-up 2FA?

If 2FA has not been set up previously, you will be prompted to enable it the next time you log in to your account—whether via the IG trading platform on iOS, Android, desktop, or mobile web. Please ensure that you are using the latest version of the IG trading application to complete the setup successfully.

For new users

When setting up 2FA for the first time, you will have the option to verify your identity using either email or mobile phone (SMS):

Email verification

Select email when prompted.
An OTP (One-Time Password) will be sent to your registered email address
Enter the OTP on the platform to complete your 2FA setup

Mobile phone (SMS) verification

Select Mobile Phone when prompted
An OTP will be sent via SMS to your registered mobile number.
Enter the OTP on the platform to complete your 2FA setup.

For existing users

If you have previously completed your 2FA setup, you can add additional secondary authentication methods to further enhance your account security. To do so:

Open the IG trading mobile application. Navigate to Account > Security > 2FA Authentication.
Select and enable the preferred additional 2FA method.
Available options include:

Email

Enable Email as an additional 2FA method.
An OTP will be sent to your registered email address.
Enter the OTP to complete the activation.

Mobile phone (SMS)

Enable SMS as an additional 2FA method.
An OTP will be sent to your registered mobile number.
Enter the OTP to complete the activation.

Authentication app

Download a supported authentication application such as Google Authenticator, Microsoft Authenticator, or Authy.
Enable authentication app as an additional 2FA method.
Manually enter the setup key generated on the IG app into your authentication app.
Once the account is added in the authentication app, enter the OTP generated on authentication app in the IG trading app to complete the activation.

How do I log in with 2FA?

On desktop

When logging in on the desktop platform, you’ll enter your username/email and password as usual. Once verified, you’ll be prompted to enter a One-Time Password (OTP) based on the 2FA method you have enabled — whether that’s via email, SMS to your mobile phone, or an authentication app.

Once you input the correct authentication code, you’ll be logged in successfully.

On mobile (app users with biometrics enabled)

If you’ve enabled biometric login (such as Face ID or fingerprint), you’ll first authenticate using your biometrics. Afterwards, you’ll be prompted to enter the OTP from your chosen 2FA method — either email, SMS, or your authentication app.

Once you input the correct authentication code, you’ll be logged in successfully.

What authentication app can I use?

You can use industry-standard authentication apps from companies like Microsoft, Google or Authy.

How do I switch-off 2FA?

You won’t be able to switch off 2FA entirely, as it is mandatory for account security. However, if you've set up any additional 2FA methods and wish to deactivate them, you can do so through the IG mobile app.

To disable an additional 2FA method:

Log in to your IG account via the mobile app.
Go to Account > Security.
Select the additional 2FA you'd like to disable.
You'll be prompted to enter a one-time password (OTP).
Once the OTP is entered correctly, the additional 2FA will be successfully disabled.

How do I set-up 2FA on a new phone?

If you’ve previously set up 2FA using an authenticator app on your old phone and no longer have access to it, you’ll need to disable that 2FA first before setting it up on your new device.

Since 2FA is mandatory and cannot be completely turned off, please make sure you have at least one other 2FA method (such as mobile number or email) enabled before requesting to disable the authenticator app.

To proceed, please send a request from your registered email address to helpdesk.sg@ig.com or contact us at 6390 5118. Our agents will be able to assist to disable the current authenticator app 2FA so you can set it up again on your new phone.

Is 2FA compatible with MT4?

No, 2FA on your IG account is not compatible with MT4, as MT4 is a third-party platform. If you’d like to enable 2FA for MT4, it needs to be set up separately within the MT4 app.

To enable 2FA on MT4:

Open the MT4 app and log in.
Go to Settings.
Find the One-Time Password (OTP) generator option.
Follow the prompts to bind your MT4 account and enable 2FA.

This will help secure your MT4 account independently from your IG account. For more information regarding additional account security for MT4, kindly refer to their respective website for more information.

Is 2FA compatible with Trading View?

No, 2FA on your IG account is not compatible with TradingView, as TradingView is a third-party platform. If you’d like to enable 2FA for your TradingView account, it must be set up separately within the TradingView platform.

To enable 2FA on TradingView:

Log in to your TradingView account.
Go to your Profile > Privacy and Settings.
Select Account Settings > Two-Factor Authentication (2FA).
Follow the prompts to enable 2FA.

This will help secure your TradingView account independently from your IG account. For more information regarding additional account security for TradingView, kindly refer to their respective website for more information.

Why am I not able to connect my IG account to TradingView after activating 2FA on IG?

When connecting your IG broker account to TradingView, you'll need to enter your IG password along with your One-Time Password (OTP) code to log in successfully.

If you've activated 2FA via email or mobile phone:

You'll need to generate an OTP code first by logging into your IG account directly. Once you've triggered the OTP through IG, you can then use your password + OTP code received via SMS/Email to connect to TradingView.

If you're using a 2FA authenticator app:

You can enter your password + OTP code directly on the TradingView broker connection page to log in immediately.

Two-factor authentication