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CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved.
Help and support  /  General queries

What should I do if my mobile trading app is not working?

  1. Log out of the app, then log back in
  2. Close the app from the multi-tasking page. On iPhone and iPad, double-tap the home button, and swipe the app upwards to close it. On Android, press the app-switching button and swipe the app away
  3. Make sure you’re on 4G data or strong WiFi, with good download speeds
  4. Check if switching between data and WiFi affects the issue
  5. Delete and reinstall the app

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All forms of investments carry risks. Trading CFDs may not be suitable for everyone and can result in losses that exceed deposits, so please ensure that you fully understand the risks and costs involved by reading the Risk Disclosure Statement and Risk Fact Sheet.

IG provides an execution-only service. The information herein does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for a transaction in any financial instrument, nor does the information take into account the specific objectives, financial situation or particular needs of any person. Where in doubt, you should seek advice from an independent financial adviser regarding the suitability of the investment, under a separate engagement, as you deem fit.

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