Skip to content
CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved.

What should I do if my mobile trading app is not working?

  1. Log out of the app, then log back in
  2. Close the app from the multi-tasking page. On iPhone and iPad, double-tap the home button, and swipe the app upwards to close it. On Android, press the app-switching button and swipe the app away
  3. Make sure you’re on 4G data or strong WiFi, with good download speeds
  4. Check if switching between data and WiFi affects the issue
  5. Delete and reinstall the app

Related questions

IG Academy

Become a better trader with IG Academy. Take engaging step-by-step courses, attend expert-led seminars and webinars.