Why aren’t my MT5 charts working?

MT5 chart functionality issues commonly arise from outdated market data or incomplete market information, requiring specific update procedures to restore normal operation.

Why Aren’t My Charts Working?

Charts may show 'Waiting for update' when you first login. This message indicates that the platform requires current market data to display accurate price information.

How Do I Fix Chart Update Issues?

The recommended solution involves refreshing chart data through the Market Watch panel.

Step 1 - Close Existing Charts

1. Close all open charts
2. Go to 'Market Watch' panel

Step 2 - Refresh the Market List

1. Right-click in Market Watch
2. Select 'Show all'

Step 3 - Open New Charts

1. Double-click market name to open new chart

MT5 provides a drag-and-drop functionality for chart creation. You can drag and drop one market names onto an existing chart.

How Do I Refresh Market Data?

Following market data refresh, users should generate new charts rather than attempting to repair existing ones.

Step 1 - Update Market Watch

1. Right-click in Market Watch window
2. Select 'Show all'
3. Wait for market list to refresh

Step 2 - Reload the Charts

1. Close problematic charts
2. Open fresh charts from updated Market Watch

What If Charts Still Won’t Load?

To ensure that your charts display accurate and up-to-date market data, it’s important to refresh the Market Watch panel and, if needed, open new charts. Display issues may occur due to disrupted data feeds or after restarting the platform.
Follow these steps to resolve common chart-related issues:

1. Verify your internet connection
2. Restart the MT5 platform
3. Log in to your account again

These actions typically resolve most chart display problems, allowing you to continue your analysis and trading with accurate market information.

If you’re still experiencing issues after completing the above steps, please contact our helpdesk via live chat, WhatsApp, email, or telephone for further assistance.