MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.
Why Isn't MT5 Working?
Check the bottom right corner of your platform for error messages.
How to Fix “Invalid Account” Errors?
Step 1 - Check Login Details
- Verify your 5 or 6-digit MT5 account number
- Confirm your MT5 password (not your IG password)
- Check server selection
Step 2 - Login Again
- Close MT5 completely
- Reopen MT5
- Enter correct details
How to Fix “No Connection” Errors?
Step 1 - Check Server Selection
Select correct server from dropdown:
- Live accounts: IG-LIVE
- Demo accounts: IG-DEMO
Step 2 - Manually Enter Server Address
- Type server address manually: mt5.ig.com:443
- Try connecting again
What if the Problems Persist?
- Check your internet connection
- Restart your computer
- Reinstall MT5 if necessary
Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.
If you’re still experiencing issues after completing the above steps, please contact our helpdesk via live chat, WhatsApp, email, or telephone for further assistance.
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