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CFDs are complex instruments. 70% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money. CFDs are complex instruments. 70% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money.

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Help and support  /  IG charts

Why are my IG charts not working?

If your IG charts are not working, try the following:

Old platform

You can avoid many of the issues associated with charts in our old platform by switching to the new IG Trading platform.

However, if you’re using the old platform and your charts are not loading, try enabling Flash for the IG.com website.

To do this in Google Chrome, log in and right-click on ‘IG Group Limited’ then ‘site settings’ from the address bar.

On the ‘Flash’ drop-down menu, select ‘Allow.’

Go back to the Chrome tab that has the IG platform open, and on the top left, click ‘Reload.’

Try opening a chart to see if this has resolved the issue.

If charts are still not working, try the following:

  1. Check our platform status page to ensure that our charts are up and running
  2. Open your chart in a different web browser. For example, if you usually use Microsoft Edge, try Google Chrome. We recommend Chrome as a default browser
  3. Clear your browser cache. On Chrome, click the options button in the top right-hand corner of the browser, then ‘more tools’ then ‘clear browsing data’
  4. In the ‘time range’ drop-down choose ‘all time’, and only tick ‘cached images and files’ from the options underneath. Then, click ‘clear data’
  5. Clear your Flash cache by clicking on this link and selecting ‘delete all sites’ in the website settings storage panel towards the top of the screen
  6. Make sure that your Flash player settings are correct, depending on whether or not you have a 32- or 64-bit computer. This link will provide you with the correct software

IG Trading platform

  1. First check our platform status page to ensure our charts are up and running
  2. Open your chart in a different web browser. For example, if you usually use Windows Explorer, try Google Chrome. We recommend Chrome as a default browser. All the support below relates to Chrome, however different browsers may have different methods
  3. Clear your cache and browsing data. You should usually be able to find this under the ‘settings’ or ‘history’ section in most browsers. On Chrome, click the options button in the top right-hand corner, then ‘more tools’ and ‘clear browsing data.'

4. In the ‘time range’ drop-down choose ‘all time’, and only tick ‘cached images and files’ from the options underneath. Then, click ‘clear data’

Related questions

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The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 70% of retail client accounts lose money when trading CFDs, with this investment provider. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how this product works, and whether you can afford to take the high risk of losing your money.

CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

IG provides an execution-only service. The information in this site does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result.

The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc. IG International Limited receives services from other members of the IG Group including IG Markets Limited.

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