IG Client Services Helpdesk

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.

Check the bottom right corner of your platform for error messages.

Title: MT5 bottom bar showing connection error message - Description: MT5 bottom bar showing connection error message

MT5 status bar — error messages appear in the bottom right corner

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How to Fix 'Invalid Account' Errors?

How to Fix 'No Connection' Errors?

1. Check your internet connection
2. Restart your computer
3. Reinstall MT5 if necessary

Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.

Contact us via <a href="https://www.ig.com/uk/contact-us" rel="nofollow noopener noreferrer" target="_blank">chat</a> or <a href="https://wa.me/message/CZIYZLSO7TV7M1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a>.

Troubleshooting MT5 Connection Issues

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CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

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Troubleshooting MT5 Connection Issues

Why Isn't MT5 Working?

How to Fix 'Invalid Account' Errors?

How to Fix 'No Connection' Errors?

What if the Problems Persist?