IG Client Services Helpdesk

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.

Check the bottom right corner of your platform for error messages.

Title: MT5 bottom bar showing connection error message - Description: MT5 bottom bar showing connection error message

MT5 status bar — error messages appear in the bottom right corner

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1. Verify your 5 or 6-digit MT5 account number
2. Confirm your MT5 password (not your IG password)
3. Check server selection

1. Close MT5 completely
2. Reopen MT5
3. Enter correct details

Select the correct server from the dropdown:

- Live accounts: IG-Live
- Demo accounts: IG-Demo

1. Type server address manually: mt5.ig.com:443
2. Try connecting again

1. Check your internet connection
2. Restart your computer
3. Reinstall MT5 if necessary

Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.

Contact us via <a href="https://www.ig.com/ae/contact-us" rel="nofollow noopener noreferrer" target="_blank">chat</a> or <a href="https://wa.me/message/NPM7JFKJSV3HM1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a>.

Troubleshooting MT5 Connection Issues

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Troubleshooting MT5 Connection Issues

Why Isn't MT5 Working?

How to Fix 'Invalid Account' Errors?

Step 1 – Check Login Details

Step 2 – Login Again

How to Fix 'No Connection' Errors?

Step 1 – Check Server Selection

Step 2 – Manually Enter Server Address

What if the Problems Persist?