How you get started depends on whether you are new to IG or already have an existing account.
New Clients - This section applies to clients who are new to IG and are using the app for the first time.
New Clients - This section applies to clients who are new to IG and are using the app for the first time.
How do I create a profile?
Creating a profile is free and takes just a few steps. Your profile lets you explore the app before you open an account. To fund, trade, and invest, you will need to open an account.
What do I need before I start?
Email address
Password
First and last name — exactly as they appear on your ID
Step 1 – Enter your details
Step 1 – Enter your details
From the welcome screen, tap Create an Account.
Enter your email address and create a password.
Enter your first and last name exactly as they appear on your ID.
Tap Continue.
Note: Password requirements: 8–20 characters, at least one uppercase letter, at least one lowercase letter, at least one number.
Step 2 – Create your PIN
Step 2 – Create your PIN
5. Create a six-digit PIN on the on-screen keypad.
6. You will enter your PIN each time you log in.
Step 3 – Set up biometrics (optional)
Step 3 – Set up biometrics (optional)
7. Tap Enable Biometrics when prompted.
8. Allow Face ID or Touch ID when prompted to speed up secure sign-in.
Note: You can enable or disable biometrics at any time in Settings > Security & Privacy.
Step 4 – Turn on notifications (optional)
Step 4 – Turn on notifications (optional)
9. When prompted, tap Turn on notifications to receive updates on new features and rewards from IG.
10. Tap Skip for now if you prefer not to enable notifications at this stage.
Note: Notifications may include alerts, sounds, and icon badges. These can be configured in Settings at any time.
Step 5 – App tracking (optional)
Step 5 – App tracking (optional)
11. When prompted, tap Allow to let IG track activity across other apps and websites to provide personalised content and messaging.
12. Tap Ask App Not to Track if you prefer not to allow this.
Note: This is in line with Apple's data use policy. Your choice does not affect your ability to use the app.
Step 6 – Profile ready
Step 6 – Profile ready
Your profile is ready. From here, you can choose to open an account or explore the app.
Frequently asked questions
What can I do before I open an account?
Once your profile is set up, you can:
Browse instruments: search and explore all available assets across investing and crypto
Create watchlists: add instruments to your watchlist to track them
To fund your account or place a trade, you will need to complete the onboarding process first.
What will my wallet look like before I open an account?
You will not have a wallet card until you complete onboarding. You will be unable to fund or trade until onboarding is complete.
How do I open an account after creating my profile?
Navigate to the homepage and tap Start to begin your account application. New clients are guided through creating a General Investment Account (GIA) first.
Demo accounts: This is a feature we're working on and will be available on the IG app in the future. We're unable to confirm a timeline at this stage. When this feature becomes available, this article will be updated. You can also reach out to us via Chat or WhatsApp at a later stage to check on availability. In the meantime, profile creation lets you explore the app before opening a live account.
Existing Clients - This section applies to clients who already have an IG account and are logging in to the new app.
Existing Clients - This section applies to clients who already have an IG account and are logging in to the new app.
How do I log in to the new app?
If you already have an IG account, you do not need to create a new profile.
Download the IG app from the App Store or Google Play Store.
Enter your existing username and password.
If your account has two-factor authentication (2FA) enabled, enter the code generated by your authentication app. You can choose to remember the device for 7 days.
Accepting updated terms and conditions on first login
On your first login to the new app, you will be asked to review and accept updated terms and conditions on the Retrieve your login details screen.
The following documents are listed for your confirmation:
Risk Disclosure — I can confirm that I have read and accept the Risk Disclosure Notice
Customer Agreement — I can confirm that I have read and accept the Share Dealing Customer Agreement
Onfido Privacy Policy — I can confirm that I have read and accept the Onfido Privacy Policy
Tap Accept and continue to proceed.
Frequently asked questions
Do I need to create a new PIN?
Yes. You will be asked to create a new PIN when you log in to the new app for the first time. Your PIN from the previous app does not carry over.
What will I see when I first log in?
You will see your positions, balances, and accounts as soon as you log in. Unlike clients new to IG, you will not land on an empty homepage.
Will my existing account details carry over?
Yes. Your existing account details, positions, and history carry over automatically. You do not need to reapply or re-enter your information.
Frequently asked questions
What is Focus Mode?
Focus Mode allows you to filter the app by product type. Depending on the accounts available to you, you can use Focus Mode to view:
All products
Stocks — GIA, ISA, and JISA accounts
CFD — coming soon
Spread Bet — coming soon
Cryptocurrency
When Focus Mode is enabled, supported areas of the app update automatically to display only the selected product type — including the homepage, search, watchlists, and product details pages.
How do I search for instruments?
Tap the Search icon from the bottom navigation bar. You can search across all available instruments and browse by category — for example, ETFs, Complex ETFs, and Investment trusts.
The categories displayed depend on the accounts available to you and the Focus Mode selected.
If you do not hold an account for a particular instrument type, that instrument will appear in a disabled state. You can explore it and learn more, but you will not be able to trade or invest in it until you open the relevant account.
Can I create a profile on desktop?
No. Profile creation is only available on the IG mobile app.
Can I have more than one profile?
No. You can only have one profile per client.
What if I started creating a profile but did not finish?
Your progress is not saved during profile creation. Return to the app at any time and start again. Profile creation is a short series of steps and takes only a few minutes.
What happens if I enter the wrong PIN multiple times?
You will be temporarily locked out of the app. You can try again once the lockout period has ended.
What if I forget my PIN?
Tap Forgotten your PIN? on the PIN entry screen to retrieve your login details and set a new PIN.
I'm new to IG — what do I need to get started?
Download the IG app from the App Store or Google Play Store and tap Create an Account from the welcome screen. You will need your email address, a password, and your first and last name exactly as they appear on your ID. Creating a profile is free and takes just a few minutes.
I already have an IG account — do I need to create a new profile?
No. If you already have an IG account, simply download the IG app and log in with your existing username and password. You do not need to create a new profile.
What can I do before I open an account?
Once your profile is set up, you can browse instruments, access trading and investing news through the Discover tab, and create watchlists to track instruments. To fund your account or place a trade, you will need to complete the onboarding process first.
Will my existing positions be carried over to the new app?
Yes. Your existing account details, positions, and history carry over automatically when you log in. You do not need to reapply or re-enter your information.
Why do I need to create a new PIN when I already have one?
Your PIN from the previous app does not carry over to the new IG app. You will be prompted to create a new six-digit PIN when you log in for the first time.
Can I practice trading on the new app before opening an account?
Demo accounts are not available on the IG app at launch. However, creating a profile lets you explore the app, browse instruments, and access market content before opening a live account.